Case Manager

Pyramid Healthcare•Agawam, MA

12d•$22 - $28•Onsite

About The Position

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities. Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being. Case Manager – Substance Use Disorder (SUD) Treatment Location: Agawam, MA (New Facility – Startup Phase) Schedule: Full-Time and Part-Time Opportunities Available Pay Rate: $22 – $28 per hour About Pyramid Healthcare Pyramid Healthcare is a nationally recognized provider of behavioral health services, offering compassionate, evidence-based care to individuals with substance use and co-occurring disorders. We are proud to be opening our newest treatment center in Agawam, MA, focused on Substance Use Disorder (SUD) treatment for adults. Join us as we build a new program dedicated to recovery and make an immediate impact on the lives of clients and their families. Position Summary We are seeking a dedicated and organized Case Manager to support clients and families throughout the continuum of care. This role is essential to client success and includes coordinating services, communicating with referral sources and external providers, assisting with admissions processes, and supporting aftercare planning to ensure smooth transitions following treatment.

Requirements

High School Diploma or GED required
Ability to maintain professionalism, confidentiality, and accurate documentation

Nice To Haves

Bachelor’s degree in a related field preferred
Two years of previous case management experience preferred
Minimum of 2 years of case management experience preferred, ideally in behavioral health or substance use treatment
Strong organizational, communication, and interpersonal skills
Ability to manage multiple tasks and meet deadlines
Knowledge of community resources and referral processes

Responsibilities

Coordinate client care activities, including appointments, schedules, and treatment planning
Communicate with referral sources and outside providers to ensure continuity of care
Support the admissions process by verifying documentation, scanning records, and initiating communication with external providers as needed
Conduct orientations with clients and families in collaboration with the primary therapist
Provide case management services including transportation coordination, case management sessions, and support related to legal or employment needs
Facilitate educational or skill-building groups to support clinical programming
Develop and document comprehensive aftercare plans in collaboration with the treatment team and business development staff
Provide aftercare documentation to appropriate external providers and ensure follow-up coordination
Maintain accurate and timely documentation in the electronic clinical record system (CareLogic)
Participate in treatment team meetings and maintain collaborative communication with counselors and staff
Ensure compliance with confidentiality standards, licensing requirements, and program policies
Complete required trainings and perform additional duties as assigned