Case Manager

Services For The Underserved, Inc.•New York, NY

10d•$45,000 - $55,000•Onsite

About The Position

Case Manager ensures the best quality of care and services for program consumers in a Certified Community Behavioral Health Clinic (CCBHC). CCBHCs are designed to provide a comprehensive range of mental health and substance use disorder services, particularly to vulnerable populations with the most complex needs. The ideal candidate will provide Case Manager services to clients within the scope of the clinic and be creative, innovative, open to change.

Requirements

Bachelor's Degree in Human Services or related field.
2 years’ experience with individuals with mental illness, substance abuse issues and/or a history of homelessness.
Working knowledge of various computer programs including e-mail, Microsoft Word, Excel, PowerPoint and Windows Operating System.

Nice To Haves

Master’s Degree in Human Services or related field.
Bilingual English/Spanish is a plus.

Responsibilities

Provide case management to assigned caseload
Develop and monitor individual service plans in conjunction with agency consumers
Assist agency consumers with accessing needed community services (medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network, referral and follow up
Assist agency consumers with problem solving and crisis intervention
Accompany agency consumers on medical, psychiatric, and public benefit appointments, as necessary
Act as advocate for consumer as appropriate; encourage and support self-advocacy
Identification of any problems in daily living skills; hands on assistance and/or referral in addressing problems in daily living skills
Maintenance of a strong working relationship with all therapeutic support services to ensure the best quality of care
Documentation of all services in compliance with agency standards
Work as a member of the social service team in the development of off-site recreation, socialization, educational and skill building activities with a view towards community inclusion and integration
Liaison to community-based services and groups including civic, social service government, and business organizations
Participate in ongoing individual and group supervision, team meetings, case conferences, division meetings and trainings
Adhere to on call cell phone system to facilitate crisis intervention, emergencies and other situations that require immediate action
This role is comprised of 75% field work, travel is required, driving is not required
Other duties as assigned.