Case Manager (FLIP)

NEW LIFE CENTERS OF CHICAGOLAND NFP•Chicago, IL

6d•$22 - $24•Onsite

About The Position

The Case Manager is a full-time, 40-hour-per-week, non-exempt, benefits-eligible, in-person position serving all New Life Centers locations. As part of the Resiliency Team, the Case Manager provides case management, crisis intervention, advocacy, and support services to individuals and families directly or indirectly impacted by street violence. The role works closely with Victim Advocates, Street Outreach staff, and New Life Centers’ Peacekeepers serving Little Village (East, West, and FES), Pilsen West, and Brighton Park East and West to connect participants with resources and promote stability and healing. The Case Manager should be familiar with and able to navigate these communities and be comfortable managing an active caseload of approximately 10–20 participants. Local travel between program locations may be required and is reimbursable. Compensation is commensurate with experience.

Requirements

Must become a Certified Mandated Reporter; training is provided.
Must pass a background check and have no pending cases.
Must pass a Child Abuse and Neglect Tracking System background check.
Must pass a National Sex Offender Registry background check.
Must have a working phone and phone number.
At least one year of experience in the human services field in a role involving direct services to at-risk youth.
Cross-cultural competency.
Effective written and verbal communication skills.
Proficiency in Microsoft Word and Excel.
Willingness to be trained and become proficient in databases and information-tracking systems relevant to the duties.
Ability to maintain confidentiality of participant information.
Ability to establish and maintain effective working relationships with others.
Valid Illinois driver’s license, insurance, good driving record, and access to a vehicle; subject to a driving background check.

Nice To Haves

Bilingual English/Spanish skills are preferred but not required.

Responsibilities

Cooperate on a team providing direct case-management and emergency support services to victims of violence and their families.
Work with team members to receive case-management referrals, including from Pan de Vida, Street Outreach, and after-school programs.
Provide support and advocacy through home visits, phone calls, criminal justice advocacy, and referrals to other support organizations.
Coordinate or facilitate educational forums, family and group support sessions, trainings, and other gatherings.
Meet caseload goals and objectives, including linking participants to resources.
Cooperate with other case managers to provide resource linkages.
Develop relationships with partner organizations and build a warm-referral network.
Assist the data team with data collection and required reporting.
Help participants access Victim’s Compensation, Short Term Disability, affordable healthcare, and mental health services.
Identify and address safety concerns with the NLC team and create plans for long-term safety and well-being.
Maintain a caseload of 15–20 participants.
Document detailed client case notes and other assigned items.
Maintain accuracy of the budget and spending plan.
Participate in required evaluations and audits.
Demonstrate New Life Centers’ values.
Attend required meetings and trainings.
Perform other duties as assigned by the Supervisor.