Case Manager - Children’s Crisis Residence

YAI • Jackson Heights, GA

1d • Hybrid

About The Position

Serves as the primary liaison for assigned Children’s Crisis Residence, collaborating with government agencies, community organizations, external service providers, and family members. This role involves exchanging information, identifying needs, coordinating activities like youth intake and discharge, and resolving concerns. The Case Manager receives referrals, reviews application materials, collects information, contacts families, and coordinates assessments. They conduct in-person intake meetings with youth and families, traveling across New York City as needed, acting as the initial point of contact to understand service needs and identify additional benefits. The position requires developing professional, empathetic relationships, advocating for youth, and fostering communication among support systems for effective interventions and successful outcomes. The Case Manager facilitates admissions, develops person-centered, trauma-informed individual support (ISP) and crisis plans, and assists with intake-related needs. They request and create case files with required documents, ensuring they are updated from entry through discharge. Regular contact with families is maintained to support continuity of care, provide updates, and assist with eligibility, scheduling, and discharge planning. Collaboration with the multidisciplinary team is essential for optimal care, staying informed of progress, and tracking intakes, activities, and discharges. The role involves collecting and maintaining all required documentation, reports, and records in appropriate systems, and documenting all interactions. The Case Manager leads discharge planning, identifying referral sources, arranging post-discharge services, and conducting follow-ups. They establish and maintain linkages with community organizations to support youth discharge. Regular engagement with the Mental Health Clinician and Program Supervisor is required for support, information exchange, and escalation of concerns. Compliance with all Federal, State, Local, and regulatory agency requirements, including HIPAA, is mandatory. The role may also involve providing coverage for Therapeutic Youth Support Specialists and/or Shift Leads.

Requirements

• Must be at least 18 years of age.
• Bachelor’s degree in social work or other health or human services field; or High School diploma or its educational equivalent and two (2) years of experience in a patient-facing human or social services role including coordinating connection to resources and/or facilitating intakes or discharges; or Satisfactory equivalent combination of education, experience and/or training.
• Excellent written and verbal communication, interpersonal and customer service skills, including the ability to represent YAI with external partners and providers and to build positive relationships with staff at all levels, youth supported and with external stakeholders.
• Self-directed, highly organized with good time management, record-keeping and follow-up skills, including the ability to appropriately prioritize multiple tasks to meet prescribed timelines.
• Ability to work independently and to work well in groups, including effectively collaborating with the multidisciplinary team, providers and other external entities to meet the needs of youth supported and applicable deadlines.
• Exceptional problem-solving skills, with the ability to identify and resolve concerns or issues to secure eligibility in support of continuity of care.
• Commitment to maintaining the highest levels of ethical standards and integrity, dedication to enhancing quality care and a desire to work with children.
• Proficiency with computers and Microsoft Office Suite, specifically Word and Outlook and ability to quickly learn electronic systems including Workday and electronic medical record/documentation systems to complete tasks.
• Ability to work a flexible schedule including occasional evening and/or weekend hours if required by caseload or to meet programmatic needs.
• Ability to report regularly to assigned Children’s Crisis Residence program(s) and to travel across New York City metropolitan area to conduct in-person intake meetings or visits as required by caseload and/or as requested.
• Ability to meet essential physical demands of position including frequent walking, sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling and reaching with hands and arms; use hands to handle, finger or feel objects, tools or controls; lifting and/or moving up to 10 pounds on occasion; having the physical capacity to work with and implement emergency interventions as per the person’s Individual Service Plan or crisis plan if/as needed, including lifting/moving individuals of any weight with or without assistance of equipment and/or other staff, which may include running.

Nice To Haves

• Bachelor’s degree in social work, behavioral sciences or closely related field.
• Familiarity with Federal, State, Local and/or NYS OMH regulations relating to services for children.
• Experience working with children in crisis and/or with mental health needs and/or with mental health related community-based supports.
• Verbal and/or written fluency in a second language.
• Valid driver’s license.

Responsibilities

• Serves as primary liaison for assigned Children’s Crisis Residence, collaborating and communicating with government agencies, community organizations, external service providers and family members.
• Receives referrals and reviews application materials for potential intakes to Children’s Crisis Residence from external sources via phone and email.
• Conducts on-site, in-person intake meetings with youth referred to the Children’s Crisis Residence and their families, which includes traveling to hospitals across New York City when needed.
• Develops professional, empathetic relationships with families and service providers, acting as a representative of the program, advocating for the youth we support and fostering communication between relevant supports.
• Facilitates admissions to Children’s Crisis Residence in collaboration with the multidisciplinary team, families, external providers and case managers.
• Develops written, person-centered, trauma-informed individual support (ISP) and crisis plans that address the youth’s needs in accordance with the agency philosophy and OMH guidelines.
• Requests required documents for assessment and intake of selected individuals, assisting with completion or submission when needed and creates case files for intakes.
• Maintains regular contact with families of youth supported via phone or email to support continuity of care and youth’s needs.
• Regularly collaborates with multidisciplinary team to ensure optimal care is provided to youth supported, remaining informed of progress, treatment plans and goals.
• Liaises with all applicable parties to track and facilitate intakes, activities, updates and discharges, including coordinating scheduling to ensure timely discharges of youth.
• Collects, completes and maintains all required documentation, reports, contract and other paperwork or records for youth supported in appropriate systems on a timely basis.
• Leads discharge planning for youth supported in assigned residence, which includes researching and identifying appropriate referral sources and arranging for access to services post-discharge in collaboration with families of youth supported.
• Conducts post-discharge follow-ups to support transitions in accordance with all applicable requirements.
• Identifies, establishes and maintains linkages with community organizations and providers, creating partnerships to support discharge of youth through connection of families with resources and programs.
• Regularly engages with Mental Health Clinician and Program Supervisor to provide necessary support based on day-to-day and programmatic needs.
• Complies with all Federal, State, Local and other relevant regulatory agency requirements, including the Health Insurance Portability and Accountability Act (HIPAA).
• Performs all other duties, as assigned, including providing coverage for Therapeutic Youth Support Specialists and/or Shift Leads, as requested.

Benefits

• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level