SSG Fox SPGP Case Manager

New England Center and Home for Veterans•Boston, MA

5d•$50,000 - $55,000

About The Position

NECHV seeks a Case Manager for its Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program (SSG Fox SPGP), awarded by the U.S. Department of Veterans Affairs. The program provides community-based suicide prevention services to Veterans and their families across Suffolk, Middlesex, Essex, Bristol, Plymouth, and Norfolk counties in Massachusetts, and Rockingham and Hillsborough counties in New Hampshire. The Case Manager coordinates services and provides case management to Veterans enrolled in the program, managing a caseload of approximately 50 Veterans. The role is based in Boston, Massachusetts, with work from NECHV’s Boston and Merrimack Valley offices and travel throughout Eastern Massachusetts and Southern New Hampshire as needed.

Requirements

Bachelor’s degree and one to two years of experience serving vulnerable populations; relevant experience may be considered in lieu of a bachelor’s degree on a case-by-case basis.
Experience serving individuals who have experienced homelessness, mental health or substance use disorders, trauma, or justice-system involvement.
Experience providing case management, navigating community resources, and accessing VA and non-VA benefits.
Strong understanding of local community-based resources and benefits.
Experience with and commitment to motivational interviewing and trauma-informed care.
Experience with crisis intervention and de-escalation.
Flexible, self-starting approach and strong analytical skills.
Valid driver’s license.
Ability to travel throughout Eastern Massachusetts and Southern New Hampshire and work from NECHV’s Boston and Merrimack Valley offices as needed.
Comfort working in the community and conducting outreach to Veterans in nontraditional, nonclinical settings.
Strong time management and organizational skills.
Ability to facilitate nontraditional groups and activities, as needed.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and databases.
Strong written and oral communication skills.
Ability to work with complex, at-risk Veteran populations.
Ability to maintain strong personal and professional boundaries.

Nice To Haves

Experience supporting individuals at risk of suicide.
Group facilitation experience.
Experience working with Veteran populations.

Responsibilities

Manage a caseload of approximately 50 Veterans enrolled in the SSG Fox SPGP, coordinating services and providing case management.
Collaborate with NECHV team members to complete and update required program documentation, including Individual Service Plans, assessments, screening tools, and case notes.
Connect Veterans with VA and civilian benefits, social services, and NECHV programs to help reduce suicide risk.
Work with NECHV staff, partners, and stakeholders to connect Veterans with needed support and participate in case conferences.
Consult with the Mental Health Clinician to connect Veterans with clinical support.
Engage Peer Support Specialists, as appropriate, to provide health care navigation, appointment accompaniment, guidance, and support.
Coordinate suicide prevention financial assistance related to obtaining or maintaining employment, lethal means safety training, and secure storage.
Ensure data collection is complete, accurate, timely, efficient, and compliant with agency and funder requirements.
Consult with the SSG Fox SPGP Quality Assurance Specialist to verify data and documentation accuracy.
Work with NECHV team members, community partners, and stakeholders to promote the program, conduct outreach, and establish referral pathways.
Participate in and facilitate nontraditional groups and activities, as needed, to engage Veterans at high risk for suicide, build peer support, reduce social isolation, and foster connection.
Provide responsive, professional service to Veterans, partners, and stakeholders.
Attend department and team meetings, trainings, case conferences, and individual supervision.
Perform other duties as needed.