Business Manager - NA SSG Global Accounts

Lenovo•Morrisville, NC

About The Position

The NA Global Accounts Business Manager is a strategic business partner within Lenovo’s Solutions and Services Group (SSG), responsible for driving growth, execution, and business performance across Lenovo’s Global Accounts. The role coordinates across ISO and SSG Global Account teams, Sales Leadership, Portfolio Management, Category teams, Marketing, Operations, and Enablement organizations to execute growth strategies and services initiatives. Reporting to the Americas SSG Enablement Leader, the Business Manager drives business planning, growth program execution, executive engagement, business governance, forecasting, and performance management. The goal is to accelerate revenue growth, profitability, customer success, and services adoption across Lenovo’s global customers. The position may be home-based anywhere in the U.S. Employees near the Chicago or Raleigh offices follow a hybrid model, working in the office three days per week.

Requirements

At least 5 years of experience in Sales, Sales Operations, Business Management, Account Management, Strategic Planning, Product Management, Marketing, or a related field.
Bachelor’s degree in a relevant field, or equivalent experience.

Nice To Haves

Experience supporting large enterprise, strategic, or global customer organizations.
Strong business acumen and demonstrated ability to drive growth initiatives and business outcomes.
Excellent executive communication and presentation skills.
Ability to influence across organizations without direct authority.
Strong analytical and data-driven decision-making skills.
Advanced proficiency in Excel, PowerPoint, Power BI, and business reporting tools.
Proven ability to manage complex cross-functional initiatives and programs.
Strong collaboration and stakeholder management skills.
Ability to operate effectively in a highly matrixed global environment.
Self-motivated with strong organizational, planning, and project management capabilities.
Ability to deal with ambiguity and develop creative solutions to business challenges.
Experience in Services and Solution Selling.
Experience supporting Global Accounts, Strategic Accounts, or Enterprise Sales organizations.
Experience with executive business reviews, forecasting, pipeline management, and account-planning processes.
Knowledge of Lenovo’s Services portfolio, including AI Solutions, Advanced Services, Premier Support, TruScale, Sustainability Solutions, GPS, and related offerings.
Experience driving growth programs, governance processes, and performance management within a sales organization.

Responsibilities

Partner with Global Account teams and sales leadership to develop and execute account growth strategies aligned to bookings, pipeline, revenue, and profitability objectives.
Analyze account performance, business trends, and growth opportunities to support strategic account planning and services adoption across the portfolio.
Support executive business reviews, account planning activities, and strategic customer growth initiatives.
Collaborate with portfolio, category, and enablement teams to align growth priorities and business objectives.
Drive execution of global sales programs and strategic growth plays across the Global Accounts portfolio.
Support opportunity progression, remove execution barriers, and improve visibility into strategic services opportunities in partnership with account teams.
Track program effectiveness, pipeline health, and business outcomes to ensure achievement of growth objectives.
Coordinate cross-functional activities required to execute strategic growth initiatives successfully.
Provide business management support for strategic services opportunities and cross-functional initiatives.
Support expansion of Lenovo’s services portfolio within existing accounts through business planning, executive engagement, governance, and growth program execution.
Align stakeholders across Sales, Portfolio, Category, Marketing, Operations, and Enablement teams to support strategic opportunities and customer growth initiatives.
Embed opportunity reviews, business planning, and performance discussions into established account and sales rhythms.
Establish and monitor key performance indicators, including bookings, pipeline, strategic services growth, program adoption, and overall business performance.
Lead forecast reviews, pipeline inspections, and business performance discussions to identify opportunities, risks, and actions needed to improve results.
Consolidate business insights, executive reporting, performance recommendations, and business reviews for leadership stakeholders.
Serve as the business management lead for the Global Accounts segment, driving forecasting, business planning, reporting, program governance, and operational excellence.
Develop reporting frameworks and business-review processes that improve visibility, accountability, and decision-making.
Coordinate executive engagement and cross-functional initiatives across Sales, Portfolio, Category, Marketing, Operations, and Enablement teams.
Drive accountability, issue resolution, and stakeholder alignment to ensure execution of strategic priorities.
Develop executive communications, presentations, business reviews, and reporting materials that support decision-making and customer growth.
Advise sales leadership with data-driven insights, recommendations, and business performance analysis.