Case Manager - SSG Fox

CENTER FOR VETERANS ISSUES INC•Milwaukee, WI

2d•$22 - $24

About The Position

The Case Manager for the Center for Veterans Issues, Inc.’s Staff Sergeant Parker Gordon Fox Suicide Prevention Program supports eligible Veterans, Service members, and qualifying family members in accessing resources, overcoming barriers, and building support networks. This primarily nonclinical role uses compassionate engagement, individualized planning, and dependable follow-through to support stability, safety, and well-being and contribute to Veteran suicide prevention. The position conducts outreach and eligibility screening, develops service plans, coordinates approved community and VA resources, supports referrals and transitions, and maintains accurate confidential records. The Case Manager works with VA facilities, County and Tribal Veteran Service Offices, the Wisconsin Veterans Outreach and Recovery Program, and community providers while observing nonclinical boundaries, program requirements, and field-safety procedures.

Requirements

At least two years of case management experience, including needs assessment and service planning.
Strong computer, documentation, data-entry, recordkeeping, scheduling, and electronic case-management-system skills.
Valid driver’s license, reliable transportation, and ability to travel throughout the assigned service area.
Ability to complete required screening, suicide-prevention, crisis-response, privacy, documentation, field-safety, and grant-compliance training on time.

Nice To Haves

Bachelor’s degree in social work, psychology, counseling, human services, criminal justice, public health, or a related field; equivalent relevant education and experience may be considered consistent with CVI and grant requirements.
Experience in behavioral health, crisis services, Veteran services, homeless services, suicide prevention, or community outreach.
Experience serving Veterans, Service members, military families, rural or Tribal communities, or medically underserved populations.
Knowledge of trauma-informed care, recovery principles, suicide prevention, service planning, care coordination, and VA and community resources.

Responsibilities

Conduct outreach, particularly to Veterans unaffiliated with VA and people in rural or underserved communities; explain services, participant rights, confidentiality, and VA enrollment opportunities.
Use trauma-informed and culturally responsive engagement, and document outreach, enrollment decisions, and barriers.
Verify military-status eligibility and document required suicide-risk screening, risk level, VA affiliation, notices, and baseline-screening status before services begin.
Use approved screening tools within training and authorization, identify participant strengths and needs, and promptly escalate urgent safety or clinical concerns.
Develop and update individualized service plans reflecting participant priorities, risks, strengths, and protective factors.
Coordinate approved resources for housing, healthcare, employment, benefits, transportation, basic needs, and family or recovery support.
Assist with safety planning and crisis coordination when trained and authorized, while maintaining nonclinical boundaries and following field-safety procedures.
Initiate required VA and community referrals, provide warm handoffs when practicable, assist with scheduling, transportation, and authorized information sharing, and follow referrals through documented outcomes.
Collaborate with VA facilities, County and Tribal Veteran Service Offices, the Wisconsin Veterans Outreach and Recovery Program, and community providers.
Support transition planning at exit and document required exit-screening, final referrals, and satisfaction-survey status.
Maintain timely, accurate, confidential, audit-ready records of screenings, plans, contacts, referrals, assistance, progress, and exit activities.
Manage an assigned caseload, meet participant-contact expectations, and document missed contacts and outreach attempts.
Participate in supervision, case staffing, training, meetings, and quality reviews; communicate safety, workload, or compliance concerns promptly.
Meet assigned expectations for enrollment, participant contacts, complete enrollment records, timely service plans, safety escalation, referral documentation, case records, transitions, and program outcomes.