Quality Assurance Specialist, SSG Fox SPGP

New England Center and Home for Veterans•Boston, MA

5d•$65,000 - $65,000•Onsite

About The Position

NECHV seeks an enthusiastic, detail-oriented Quality Assurance Specialist to support implementation and compliance for its Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program (SSG Fox SPGP), funded by the U.S. Department of Veterans Affairs. The community-based program provides suicide prevention services to 200 Veterans and their families annually across six Massachusetts counties and two New Hampshire counties. The Specialist works with program leadership and staff to maintain compliant documentation, eligibility, screening, and data practices. The role develops and maintains workflows, standard operating procedures, forms, and training materials; trains and supports team members; monitors data quality and program performance; audits records in Efforts to Outcomes (ETO); reviews suicide prevention financial assistance for compliance; and helps ensure client activities are accurately documented for evaluation.

Requirements

Bachelor’s degree.
Experience managing data collection, transcription, cleaning, quantitative and qualitative analysis, and reporting.
Experience with Efforts to Outcomes (ETO), Airtable, and/or other relational databases.
Understanding of data collection needs and methods, and practical knowledge of program evaluation methodologies.
Proficiency in Microsoft Office applications.
Ability to work from NECHV’s Boston and Merrimack Valley offices as needed to support team members.
Strong interpersonal, written, and oral communication skills.
Strong attention to detail and problem-solving skills.
Inquisitive and analytical mindset.
Flexibility and strong customer service skills.
Ability to work independently and as part of a team.
Ability to work in a fast-paced, multicultural environment.
Commitment to serving vulnerable populations, including people who have experienced homelessness, limited economic resources, mental health or substance use disorders, trauma, or involvement with the justice system.

Nice To Haves

Experience in a human services setting.
Knowledge of community-based services.

Responsibilities

Work with the Director of Performance Monitoring and Evaluation and the SSG Fox SPGP team to ensure compliance with program documentation, eligibility, screening, and data requirements.
Partner with the Director of Performance Monitoring and Evaluation and the SSG Fox SPGP Director to implement the program, create and document workflows and standard operating procedures, and develop training materials.
Ensure program workflows and data collection align with the Center’s existing policies and expectations.
Train and support team members during onboarding and as needed on data collection and documentation guidelines.
Work with the SSG Fox SPGP Director to train and support team members on required data elements, including enrollment protocols, pre- and post-service screening tools, suicide prevention plans, and Individualized Service Plans (ISPs).
Run custom data quality reports and performance dashboards, resolve identified issues, and ensure data are complete, accurate, and compliant with program guidelines and protocols.
Conduct regular audits in Efforts to Outcomes (ETO) to verify compliance with documentation and reporting standards in the SSG Fox SPGP Program Guide.
Review suicide prevention financial assistance for quality assurance and compliance, including adherence to grant spending limits, and coordinate with Finance as needed.
Place and track orders for suicide prevention financial assistance.
Ensure client participation in nontraditional groups and activities is recorded to support evaluation of program outcomes.
Maintain and update program data collection, workflows, standard operating procedures, and forms as necessary.
Attend department and team meetings, trainings, case conferences, and individual supervision.
Perform other duties as needed.