Case Manager - DDP

Hi-Hope Service Center•Lawrenceville, GA

About The Position

The Case Manager/Developmental Disability Professional (DDP) delivers the agency’s case management services and oversees processes that help staff provide effective, person-centered services with positive outcomes. The role includes service documentation, admission and discharge procedures, Individualized Service Plans (ISPs), and input on behavioral and enhanced support services. The Case Manager supports compliance and quality improvement, promotes participant choice and rights, and helps ensure services match participants’ needs and the agency’s service enrollment and experience. The position involves planning and monitoring services, advising staff on ISP implementation and risk mitigation, reviewing assessments, and overseeing high-intensity services when applicable. The Case Manager also conducts pre-ISP planning, prepares quarterly progress reports, attends participant meetings, supports admissions, maintains individual service records, and advocates for participants. The role manages intake, admission, and discharge processes, including responding to inquiries, reviewing potential admission documents, coordinating onboarding, and communicating with families, providers, support coordinators, and internal teams. The Case Manager may represent Hi-Hope at transition fairs and community outreach events. Work is primarily indoors in an office setting, sitting at a computer approximately 80% of the time.

Requirements

Minimum of a BA or BS degree in a relevant field.
Must qualify as a Developmental Disability Professional (DDP) under a professional designation listed in the Georgia DBHDD Provider Manual for Community Developmental Disability Providers.
At least three years of experience as a DDP, or experience as a Social Worker, Support Coordinator, Case Manager, School Counselor, or Behavior Specialist.
Working knowledge and proficiency with Microsoft Word, Excel, PowerPoint, and electronic documentation for I/DD service providers.
CPR/AED and First Aid certification.
Valid Georgia driver’s license and reliable transportation.
Complete Transportation and Vehicle Emergency Evacuation training and De-escalation Techniques certification within 90 days of employment.
Must be at least 21 years old and able to pass a pre-employment physical.
Able to lift at least 10 pounds.
Must pass a drug screening and tuberculosis screening or X-ray.
Must have an acceptable motor vehicle record, with no more than two moving violations in a three-year period within the last five years, vehicle liability insurance, and an acceptable criminal record check.
Ability to perform work accurately and thoroughly and communicate clearly in spoken and written form.
Demonstrated accountability, ethical conduct, honesty, integrity, patience, reliability, safety awareness, and tolerance.
Ability to adapt to workplace changes, resolve conflict, attend to detail, and complete tasks under pressure.
Ability to coach and develop others, build relationships, and solve work-related problems.
Able to lift, stand, and carry consistently; push and pull up to 10 pounds; and meet hearing, vision, and speech capability requirements.

Nice To Haves

Experience with the Therap electronic documentation system.
Knowledge of federal and Georgia state laws and regulations related to Medicaid, the Department of Community Health (DCH), the Department of Behavioral Health and Developmental Disabilities (DBHDD), and other regulatory bodies, including auditing procedures, standards, and HIPAA.
Knowledge of Medicaid and DBHDD documentation, health and safety risk management, and quality improvement processes.

Responsibilities

Oversee participant services and supports, contributing to compliance and quality improvement.
Ensure services are within the agency’s service enrollment and experience and effectively address participant needs.
Promote person-centered values, participant choice, and participant rights.
Provide or arrange curricula for staff training focused on service delivery and individual goals.
Recommend services or changes to service delivery using a continuous quality improvement approach.
Consult on specific, measurable, achievable, relevant, realistic, and time-limited ISP implementation strategies.
Assess individual and organizational risks and provide risk mitigation strategies.
Review functional assessments, including HRST, SIS, Functional Behavioral Evaluation, and other assessments as needed or required.
Oversee high-intensity services when applicable, including Behavior Support Plans, Crisis Plans, and ongoing medical or behavioral supports in coordination with relevant personnel and care-team members.
Conduct pre-ISP planning by reviewing records and interviewing participants and key staff.
Recommend ways DSPs and DSP Lead staff can support individuals.
Complete quarterly progress reports.
Assist with developing and updating Individual Service Plans.
Attend participant meetings, including ISP, SIS, and IDT meetings, and complete follow-up tasks.
Assist with admission status reports and oversee documentation for compliant individual service records.
Advocate for participants as needed and maintain positive relationships with internal and external stakeholders.
Manage intake, admission, and discharge processes, including inquiries through acceptance or denial.
Respond promptly to admission inquiries received through the website, phone, email, letter, or in person.
Maintain knowledge of funding sources, including Medicaid Waiver, private pay, and Family Support.
Support onboarding of new admissions, including tours, visits, day visits, and preparation and collection of required documents.
Coordinate with home providers, families or guardians, support coordinators, planning list administrators, transportation, and internal departments.
Represent Hi-Hope at transition fairs and community outreach events as required or needed.
Review documents from the state, families, or other authorized entities to evaluate potential admissions.
Perform other related duties as assigned.