Ohio Career Launch Program Services Case Manager

Goodwill Easterseals Miami Valley•Dayton, OH

About The Position

The Case Manager provides case management and support services to help Ohio Career Launch Program participants maintain employment and achieve a better quality of life. The role includes assessing referrals and candidacy, coordinating referrals with Goodwill staff, developing participant plans, delivering training and job-readiness support, connecting participants with community resources, and providing job development and retention services. The Case Manager maintains participant records and outcome data, advocates for participants with employers and community organizations, and keeps regular contact with participants and employers, including face-to-face meetings. The position may require independently working non-traditional hours to support participants’ employment. The employee must follow agency policies, procedures, and safety standards, as well as applicable CARF, HIPAA, Department of Labor, and other regulatory standards. No supervisory responsibilities.

Requirements

Bachelor’s degree in a human-service-related field; experience may be considered in lieu of a degree.
Two years of experience in at least one of the following areas: vocational assessment, working with more than one disability population, job placement, or case management.
Good written and oral communication skills.
Valid driver’s license and a driving record acceptable to the agency’s liability insurance provider.
Ability to pass a criminal background check and random drug screens.
Customer-service orientation and a pleasant disposition.
Initiative, flexibility, and good written and verbal communication skills.
Ability to work a flexible schedule as needed.
Ability to work independently with little direct supervision and cooperatively as a team member.
Working knowledge of Microsoft Office products.
Uncompromising ethics and integrity.
Acceptance of and commitment to Goodwill Easterseals Miami Valley’s mission, vision, and values.
Ability to meet the physical demands of the role, including standing, walking, handling objects or controls, reaching, and talking or hearing; occasional climbing or balancing, stooping, kneeling, crouching, crawling, and tasting or smelling; and lifting up to 10 pounds regularly, 25 pounds frequently, and 50 pounds occasionally.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Knowledge of community resources.
Demonstrated understanding of employer needs.
Relevant experience in vocational assessment, working with more than one disability population, job placement, or case management.

Responsibilities

Develop a curriculum plan for service delivery.
Provide participants with training, job-readiness support, and social skills development.
Act as a resource and guide, and serve as a role model and mentor to participants.
Assist participants in maintaining employment and achieving a better quality of life.
Assess program referrals and establish candidacy.
Coordinate participant referrals and program involvement with referring Goodwill staff.
Develop and coordinate a written plan with each participant.
Maintain activity reports and case records for participants in each program.
Connect participants with community resources as needed.
Advocate for and represent participants with employers and community organizations as needed.
Provide job development and retention services as needed.
Maintain prescribed contact with participants and their employers, including face-to-face meetings.
Work non-traditional hours independently as needed to support participants in maintaining employment.
Refer participants to internal Goodwill Easterseals Miami Valley services when an outside funding or referral source is unavailable, and coordinate those referrals.
Provide the Quality Assurance department with data needed to track outcome measures.
Comply with agency policies, procedures, safety standards, and applicable regulatory standards.
Perform other duties as assigned.