Ohio Career Launch Program Services Case Manager

Goodwill Easterseals Miami Valley•Dayton, OH

About The Position

The Case Manager provides case management and support services to help participants maintain employment and achieve a better quality of life. The role develops service-delivery curriculum and written participant plans; provides training, job-readiness and social-skills support; assesses referrals and establishes program candidacy; and coordinates involvement with referring Goodwill staff. The Case Manager maintains participant activity reports and case records, connects participants with community resources, advocates for participants with employers and community organizations, and provides job-development and retention services as needed. The position includes maintaining prescribed contact with participants and employers, including face-to-face meetings, and working non-traditional hours independently when needed to support employment retention. The Case Manager also coordinates internal referrals, supplies outcome data to Quality Assurance, and follows agency policies, procedures, safety standards, and applicable CARF, HIPAA, Department of Labor, and other regulatory standards. The role has no supervisory responsibilities. The job description notes that duties may include other assigned tasks and that reasonable accommodations may be made for essential functions.

Requirements

Bachelor’s degree in a Human Service related field; experience may be considered in lieu of a degree.
Two years’ experience in vocational assessment, working with more than one disability population, job placement skills, and/or case management is preferred.
Ability to demonstrate good written and oral communication skills.
Maintain a valid driver’s license and a driving record acceptable to Goodwill’s liability insurance provider.
Maintain the ability to pass a criminal background check and random drug screens.
Customer-service orientation and a pleasant disposition.
Initiative, flexibility, and good written and verbal communication skills.
Ability to work a flexible schedule as needed, independently with little direct supervision, and cooperatively as a team member.
Working knowledge of Microsoft Office products.
Uncompromising ethics and integrity; acceptance of and commitment to Goodwill Easterseals Miami Valley’s mission, vision, and values.
Ability to perform the stated physical functions, including regularly lifting or moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds, with reasonable accommodations as applicable.

Nice To Haves

Knowledge of community resources.
Demonstrated understanding of employer needs.
Two years’ experience in vocational assessment, working with more than one disability population, job placement skills, and/or case management.

Responsibilities

Develop a curriculum plan for service delivery.
Provide participants with training, job-readiness, and social skills.
Act as a resource and guide, and serve as a role model and mentor to participants.
Assist participants of Goodwill Easter Seals Miami Valley services to maintain employment and achieve a better quality of life.
Assess program referrals and establish candidacy.
Coordinate participant referral and involvement in the program with referring Goodwill staff.
Develop and coordinate a written plan with all participants.
Maintain activity reports and case records on all participants in each program.
Link participants to community resources as needed.
Advocate for and represent participants with employers and community organizations as needed.
Provide job development and retention services for participants as needed.
Maintain prescribed contact with participants and their employers, including face-to-face meetings.
Work independently non-traditional hours as needed to provide support for participants to maintain employment.
Refer and coordinate internal referrals to Goodwill Easterseals Miami Valley services when an outside funding or referral source is unavailable.
Provide the Quality Assurance department with data needed to track outcome measures.
Comply with agency policies, procedures, safety standards, and applicable CARF, HIPAA, Department of Labor, and other regulatory standards.