Case Manager (West 140th)

Goddard Riverside Community Center•New York, NY

1d•Hybrid

About The Position

The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults New York City. Capitol Hall is a permanent supportive housing residence for formerly homeless adults. On-site services include case management, entitlement assistance, medical care, substance abuse counseling, work readiness training, a meals program, 24 hour/7 day per week front desk security, and daily group activities. This position delivers effective case management services using a strengths-based, client-centered approach to formerly homeless adults with a history of mental illness and/or substance use disorder, so tenants maintain permanent housing.

Requirements

Bachelor’s Degree in Social Work, Psychology, Counseling or related field
Professional or academic exposure to mental illness, substance use, and/or homelessness
Experience with older adults; adults with mental illness and substance use disorder preferred
Understanding of housing first model
Experience with harm reduction and motivational interviewing techniques
Understanding of trauma informed care
Ability to multitask in a fast-paced environment
Strong interpersonal skills
Team player
Strong verbal and written communication skills
Proficient in Microsoft Outlook and Excel
Ability to use or learn computer databases such as AWARDS

Nice To Haves

Spanish speaking preferred

Responsibilities

Provide client-centered case management services to caseload of formerly homeless tenants using the Housing First Evidence Based Model.
Provide case management to a group of assigned clients; identify short and long-term treatment goals and help clients achieve them, including linkages to community programs such as medical, psychiatric and drug treatment services.
Maintain case records with documentation of services provided and outcomes, according to specific program procedures.
Assist clients in receiving entitlements and in understanding and complying with building rules and government subsidies to maintain residency.
Coordinate and follow up with the onsite medical treatment providers.
Accompany clients on visits to doctors, entitlement offices or other community services.
Collaborate with staff in other GRCC programs to coordinate client service.
Develop and facilitate group activities geared at increasing socialization and reducing isolation.
Monitor and report all positive Covid cases and or symptoms and provide follow up as needed.
Encourage participation among resistant clients; conduct floor meetings to introduce and encourage program participation.
Attend staff meetings, case conferences, professional development trainings and supervisory meetings.
Participate in planning and leading group activities.
Conducting room inspections, incident reporting and crisis intervention.