Front Desk Worker (West 140th St)

GODDARD RIVERSIDE COMMUNITY CENTER•New York, NY

16h•$23 - $27•Onsite

About The Position

Goddard Riverside is seeking a Front Desk Worker for its West 140th Residence in New York, NY. This role is the primary point of contact for residents, visitors, vendors, and staff, responsible for maintaining building security, providing excellent customer service, monitoring activities, and ensuring adherence to building policies. The Front Desk Worker contributes to a safe, professional, and welcoming environment.

Requirements

High school diploma or GED required.
Previous experience in supportive housing, residential services, security, or customer service.
Ability to remain calm and professional during emergencies.
Basic computer skills, including Microsoft Office and email.
Ability to work effectively with individuals from diverse backgrounds.

Nice To Haves

Experience preparing written incident reports preferred.

Responsibilities

Monitor the front entrance and control access to the building.
Verify identification for all visitors and ensure they are authorized to enter.
Enforce all visitors, guests, and building access policies.
Monitor security cameras and building activity throughout the shift.
Conduct routine walkthroughs of common areas.
Immediately report suspicious activity or security concerns to management or emergency services.
Maintain the security of keys and access control systems.
Greet residents, visitors, vendors, and staff professionally and respectfully.
Provide information and assistance to residents as appropriate.
Complete accurate daily shift logs.
Prepare detailed incident reports before the end of each shift.
Maintain visitor logs and contractor sign-in/sign-out sheets.
Record maintenance requests and notify maintenance staff or management.
Answer incoming telephone calls and direct them appropriately.
Receive and distribute packages, deliveries, and correspondence according to property procedures.
Maintain confidentiality of all resident information.