Case Manager - Acute

Summit BHC•Santa Teresa, NM

5d•Onsite

About The Position

The Case Manager supports the clinical services department by providing case management to facility units. The role is responsible for connecting patients with discharge resources, planning aftercare, and arranging placements based on individual needs and the treatment team’s direction. The Case Manager maintains routine contact with referral sources and providers, maintains a resource file, and participates in quality care monitoring. The position collaborates with patients, families or significant others, the clinical team, health care providers, and community resources to implement individualized service plans and coordinate continuity of care. It maintains comprehensive clinical records and coordinates referrals, discharge planning, transitions, and aftercare. This is an onsite individual-contributor position at Peak Behavioral Health in Santa Teresa, New Mexico; it is not remote.

Requirements

A bachelor’s degree in a behavioral health area, marketing, business administration, or a related field is preferred.
One or more years of previous related behavioral health experience is preferred.
Previous case management experience is preferred.
CPR certification is required; training is available upon hire and offered by the facility.
De-escalation and restraint certification is required; training is available upon hire and offered by the facility.
First aid may be required based on state or facility requirements.

Nice To Haves

Bachelor’s degree in a behavioral health area, marketing, business administration, or a related field.
One or more years of previous related experience in behavioral health.
Previous case management experience.

Responsibilities

Participate in developing the service plan and implement appropriate activities, programs, and services within the Case Manager’s scope of practice and in accordance with each patient’s individualized service plan (ISP).
Collaborate with patients and their families or significant others to develop effective aftercare plans and explain options, including their advantages and disadvantages, to the treatment team.
Maintain comprehensive clinical records documenting assessments, services, care coordination, and discharge planning; coordinate releases and fax records to providers.
Coordinate referrals and connections to psychiatric and therapy services, community-based services, employment, housing, and other placement options for patients with mental illness and/or substance use needs.
Work with the clinical team to engage, educate, communicate, and coordinate care with patients, families, behavioral and general medical providers, community resources, and others to implement ISP services.
Make and coordinate referrals for services identified in service plans through contracted network providers or community resources.
Coordinate referrals or conduct screenings and assessments for financial entitlements, including AHCCCS and SSI/SSD; complete AHCCCS applications for eligible patients on the caseload.
Begin discharge planning at admission and obtain collateral input from providers and supports.
Ensure transition, discharge, and aftercare plans are developed and implemented before behavioral health services are discontinued.
Contact referral sources and other treatment providers within designated time frames and document the contact.
Arrange community resources and provide documentation needed by other providers to facilitate discharge and continuity of care.
Use appropriate crisis intervention techniques as needed.
Communicate relevant patient information to the treatment team and participate in discussions and evaluations of patient goals, objectives, and motivations.
Schedule aftercare appointments with primary care providers, psychiatrists, next-level therapy programs, and living arrangements, as appropriate.