Case Manager

Volunteers of American Greater New York•The Bronx, NY

13d•Onsite

About The Position

The Case Manager is a key provider of services within Volunteers of America’s Case Management Model. The Case Manager works with the client to assess their strengths and needs, plan a course of action, link the client to services, counsel the client and monitor progress. S/he must assure that clients receive appropriate, competent and professional information and advice, referrals and advocacy services to achieve successful outcomes. May include supervision of direct care staff. Wales Avenue Residence provides safe and supportive housing to two vulnerable populations: chronically homeless adults who struggle with a serious mental illness and/or substance use issues, and young adults who suffer from a mental illness and lack a support system, have one or more behavioral health disorders, or have recently aged out of foster care and are at risk of being homeless.

Requirements

Associate’s degree or 60 college credits courses in the Human Services field or High School Diploma or GED with 2 years of relevant shelter experience.
Demonstrated ability in verbal and written communication, including basic computer skills.

Responsibilities

Manage the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs.
Develop with the client a mutually agreed-upon individual service plan reflecting assessment findings goals. Update the plan with the client as required.
Meet regularly with the client to assist him/her in obtaining needed services/benefits to achieve their individual service plan goals.
Provide supportive counseling to strengthen his/her ability to make appropriate life decisions.
Document case management activities in accordance with agency and funder guidelines and procedures.
Collect service data and participate in evaluation and quality assurance activities.