Case Manager-HP532503

ICL•New York, NY

12d

About The Position

Under the general supervision of the Program Director or designee, the Case Manager works as part of a team to provide client-centered, strength-based rehabilitation and recovery services to adults with mental illness and, in some cases, co-occurring substance use disorders. The role supports consumers in developing skills to pursue personal goals and live, learn, work, and socialize successfully in community settings of their choice. The Case Manager gathers and evaluates information about consumers’ medical, psychological, social, and functional needs; develops and maintains treatment and service plans and case records; provides supportive counseling and psychiatric rehabilitation; and coordinates services and resources. The role also includes medication monitoring, crisis response, safety and residential responsibilities, advocacy, documentation, and participation in team communications and training. Duties may include on-call responsibilities and temporary coverage of other program roles.

Requirements

Bachelor’s degree in a human services field; or an associate degree in a human services field and two years of full-time direct-service experience with individuals with mental disabilities or other relevant human-services experience; or a high school diploma or equivalency diploma recognized by the NYS Department of Education and four years of full-time human-services work experience; or an equivalent combination of training and experience.
Thirty college credits may substitute for one year of human-services experience.
Ability to work respectfully and caringly with consumers, residents, families, and staff while considering cultural differences.
Ability to model appropriate interpersonal interactions and demeanor.
Ability to use required software and technology, including IMA, Word, and Outlook.
Basic understanding of mental illness and substance-use disorders.
Willingness to continue learning and participate in training and professional-development activities.
Ability to work effectively as a team member, cooperate with coworkers, maintain professional relationships and boundaries, and secure cooperation.
Ability to use sound judgment to identify and solve problems and know when to seek assistance.
Ability to organize time, complete tasks and documentation accurately and promptly, meet deadlines and productivity standards, and manage case plans effectively.
Ability to communicate effectively orally and in writing with staff, consumers, families, and the public.
Ability to work independently and follow safety and accountability requirements.
Empathy, compassion, active listening, and commitment to supporting consumers’ recovery.
Ability to identify problems and participate effectively in solving them.
Ability to report to work consistently as scheduled.
Ability to understand and comply with applicable laws, regulations, policies, and procedures.

Responsibilities

Gather and evaluate information about consumers’ medical, psychological, social, and functional circumstances.
Complete and maintain treatment plans, quarterly service-plan reviews, assessments, medical records, and documentation of treatment or medication changes.
Provide supportive counseling individually or in groups to help consumers modify attitudes and behaviors as needed.
Maintain accurate case records, develop measurable service plans, document progress, review service delivery, and follow up on the quantity and quality of services provided.
Ensure service plans consider consumers’ cultural and ethnic backgrounds, customs, needs, beliefs, and primary languages.
Facilitate individualized services focused on consumers’ diverse needs and discharge-planning goals; document significant events and contacts with mental health providers, including ICMs and AOTs.
Model appropriate behavior and provide rehabilitation and recovery services, including psychiatric rehabilitation skills training.
Use cognitive-behavioral techniques, such as role-play, skills training, and action plans, to help consumers meet service-plan goals.
Provide skills training in areas such as self-advocacy, activities of daily living, medication management, socialization, and conflict resolution.
Encourage consumers to adhere to medication regimens, program requirements, and medical appointments, and support routines that help them meet treatment goals.
Monitor medications or supervise consumers’ self-administration, count doses, maintain medication records, track annual physical examinations, and encourage follow-up.
Accompany consumers to scheduled or emergency medical visits, social agencies, government offices, and other locations as directed.
Act as a criminal justice liaison for consumers.
Plan, escort, or arrange social, recreational, vocational, medical, and other activities with and for consumers.
Identify and share information about clinical, recreational, and vocational resources, and advocate for consumers with outside providers and within ICL.
Provide substance-abuse services and administer urinalysis or breathalyzer tests as directed.
Conduct crisis assessments and verbal or nonverbal crisis interventions using approved techniques.
Participate in fire drills, headcounts, fire watches, and heat-safety activities; report serious incidents and sensitive situations promptly and complete incident reports according to policy.
Account for consumers and file missing-person reports when required by agency policy and procedure.
Conduct room checks and inspections to support consumer safety, accountability for agency property, and cleanliness; help consumers maintain safe, clean, and healthy living environments.
Liaise with facilities management as needed.
Participate in program communications and training, including briefings, meetings, log reviews, supervision, case conferences, and in-service training; attend consumer community meetings as assigned.
Execute emergency plans in accordance with agency procedures.
Assist with new-personnel orientation and special reports, projects, or responsibilities as assigned.
Serve as manager on duty or lead worker when assigned, including coordinating safety checks, documentation, incident response, emergency response, and shift coverage.
Temporarily cover residential or front-desk counselor duties or another case manager’s work when needed.
Follow attendance and timekeeping requirements, report to work reliably, and comply with agency policies, including infection-control policies.
Perform other job-related duties as assigned; may have on-call responsibilities.