Case Manager - Family Shelter

UMOM New Day Centers•Phoenix, AZ

3d•Onsite

About The Position

The Case Manager engages UMOM clients, builds rapport, and provides direct case management support and advocacy focused on skill building, resource connection, and employment. The goal is to help clients identify, obtain, and maintain permanent housing. The Case Manager serves as the primary point of contact for community providers and helps coordinate services across sectors. The role includes assessing immediate needs and connecting clients with resources; orienting clients to program rules and UMOM services; developing individualized case plans; documenting services accurately and confidentially; and using practices such as Motivational Interviewing and Trauma Informed Care. The Case Manager works with workforce development specialists and community providers to support clients in obtaining and retaining employment, income, and permanent housing. Clients exiting to permanent housing are supported with neighborhood orientation and connections to local contacts and resources. This is a safety-sensitive position, typically performed onsite in an interior, environmentally controlled office setting. The typical schedule is Monday through Friday during normal business hours, with flexibility for occasional nights and weekends. One late shift per week is required; the specific day is determined with the direct supervisor. The schedule may be 10 a.m.–6 p.m., 11 a.m.–7 p.m., or 12 p.m.–8 p.m.

Requirements

High school diploma or GED required.
At least 3 years of experience working with at-risk populations and/or in case management required.
Basic computer literacy, including data entry, web navigation, typing, text editing, and ability to learn new software systems.
Proficiency with Windows, Microsoft Word, Excel, and Outlook.
Valid Level One Fingerprint Clearance Card or ability to obtain one.
CPRFA certification or ability to obtain it.
Ability to clear the Central Registry Screening from the Department of Child Safety and Adult Protective Services.
Ability to pass required background checks and drug screening, including pre-employment and random screening as required or requested.
Valid Arizona driver’s license and driving record meeting UMOM policy requirements for 50/100 auto insurance coverage.
Ability to work onsite Monday through Friday during normal business hours, work one late shift each week, and work occasional nights and weekends as needed.
Ability to perform extended periods of stationary work and use a computer and standard office equipment.
Ability to focus on relevant tasks and details while switching quickly between tasks; exercise independent judgment; organize, prioritize, and meet deadlines; work independently and as part of a team; adapt to change, risk, and uncertainty; and develop collaborative relationships in a fast-paced environment.

Nice To Haves

Bachelor’s degree preferred.
Knowledge of Motivational Interviewing and Trauma Informed Care preferred.
Knowledge of the nonprofit sector and experience serving underserved or disadvantaged populations preferred.
Knowledge of homeless services, community resources, workforce resources, and housing providers.
Previous experience with Efforts to Outcomes (ETO) or HMIS preferred.

Responsibilities

Assess immediate client needs and ensure prompt connection to resources.
Orient clients to program rules, expectations, and UMOM services.
Build empathetic relationships with clients and understand their circumstances and motivations.
Coordinate with the Workforce Development team to develop income-based resources for clients.
Identify and maintain collaborations with outside service providers.
Participate in service coordination meetings with internal and external providers.
Maintain an accessible, approachable, and responsive attitude toward assigned clients.
Enter timely and accurate case notes and assessments while maintaining confidentiality and following program charting guidelines.
Use evidence-based practices, including Motivational Interviewing and Trauma Informed Care.
Help clients secure identification and documentation needed to access housing.
Assess client needs and identify strategies to address barriers to long-term success.
Collaborate with clients to create individualized case plans for achieving permanent housing and regularly review progress.
Meet consistently with clients for structured conversations focused on building skills to obtain and retain employment or regular income and permanent housing.
Work with workforce development specialists to align employment opportunities and help clients obtain employment.
Support clients exiting to permanent housing with neighborhood orientation and connections to local contacts and resources, including viable transportation options.
Perform other duties as assigned by leadership and/or executives.