Case Manager, STEP: Substance Use and Behavioral Health
About The Position
Denver Health is recruiting a mission-driven Case Manager for STEP: Substance Use and Behavioral Health. Under general professional supervision, the Case Manager performs behavioral health case coordination, including planning, organizing, and treatment referral or disposition. The role delivers services according to approved treatment and care plans and helps behavioral healthcare providers understand significant social and emotional factors related to patients’ behavioral health issues. The Case Manager identifies behavioral health needs and coordinates care plans through resource acquisition, monitoring, advocacy, collaboration, and evaluation. The role coordinates referrals to appropriate levels of follow-up treatment, helps clients address biopsychosocial issues and build coping and problem-solving skills, provides basic education, and monitors whether services are effective. Care coordination activities and interventions must be documented according to established standards and guidelines.
Requirements
- Bachelor’s degree in Psychology, Social Work, Human Services, or another closely related health field.
- At least 1 year of required work experience; the posting lists 1–3 years.
- Knowledge of emotional and social factors that affect patients’ health.
- Excellent interpersonal skills.
- Skill in identifying problems and opportunities to improve care.
- Ability to use resources such as family and community agencies to help patients improve their lives in the community.
- Ability to help patients and families understand, accept, and follow healthcare recommendations.
- Ability to collect key information from patients, families, and the community as part of care coordination assessments.
- Ability to communicate patient care-plan information to appropriate staff.
- Ability to manage time sufficiently to achieve established goals.
- Proficiency with Microsoft Word, Excel, and Outlook.
- Proficiency operating electronic medical records, including EPIC.
Responsibilities
- Identify clients’ behavioral health needs and plan or coordinate care through resource acquisition, monitoring, advocacy, collaboration, and evaluation.
- Coordinate follow-up treatment referrals to appropriate levels of care, including outpatient therapy and psychiatry, intensive outpatient programming, long-term care, and other services.
- Evaluate emotional components and the impact of health issues, and help clients identify disruptive factors and establish treatment goals.
- Follow applicable City, Agency, Department, and Service rules and regulations, and practice in accordance with NASW and Denver Health ethical principles.
- Help clients adjust to behavioral health diagnoses, illness, disability, or trauma by addressing biopsychosocial issues and enhancing problem-solving and coping skills.
- Document patient involvement in goal setting and written information consent; complete care coordination documentation and submit data and information to the behavioral health supervisor in a timely manner.
- Develop knowledge of psychosocial risk factors, wellness, and health promotion, and provide basic education to patients.
- Use care-delivery methods and approaches appropriate to the patient population and consistent with each patient’s care plan.
- Assist clients in achieving treatment goals using basic knowledge of individual, group, and family dynamics and treatment methods.
- Monitor and evaluate service effectiveness and modify intervention plans as indicated.
Benefits
- Paid time off starting at 28 days per year, inclusive of vacation, personal/sick time, and 7 holidays.
- 100% paid parental leave for up to 6 weeks.
- Immediate eligibility for retirement plans with employer contributions up to 9.5%.
- Medical, dental, and vision plans, plus employer-paid disability and life insurance.
- Well-being programs, including an on-site employee fitness center and the RESTORE Center.
- Free RTD EcoPass for public transportation.
- Childcare discount programs and discounts on brands, travel, and more.
- Tuition reimbursement and assistance.
- Education, coaching, and professional development opportunities through the Workforce Development Center.
- Professional clinical advancement program and shared governance.
- Public Service Loan Forgiveness eligibility, with free student loan coaching and assistance navigating the program.
- National Health Service Corps and Colorado Health Service Corps eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
