Case Manager, STEP: Substance Use and Behavioral Health

Denver Health and Hospital Authority•Denver, CO

About The Position

The Case Manager, STEP: Substance Use and Behavioral Health, performs behavioral health case coordination under general professional supervision, including planning, organizing, and treatment referral or disposition. The Case Manager delivers services in accordance with approved treatment and care plans and helps behavioral healthcare providers understand significant social and emotional factors related to patients’ behavioral health issues. The role identifies behavioral health needs and coordinates care through resource acquisition, monitoring, advocacy, collaboration, and evaluation. It supports follow-up referrals to appropriate levels of care, helps patients address biopsychosocial issues and develop problem-solving and coping skills, and assists them in working toward treatment goals. The Case Manager also documents care coordination activities, provides basic education about psychosocial risk factors and wellness, and monitors service effectiveness to guide intervention changes. The position requires a bachelor’s degree in Psychology, Social Work, Human Services, or a closely related health field, and at least one year of experience. Work is on the day shift. The listed salary range is $53,300–$74,600 per year.

Requirements

Bachelor’s degree in Psychology, Social Work, Human Services, or another closely related health field.
At least one year of experience; the posting lists 1–3 years of work experience.
Knowledge of emotional and social factors that affect patients’ health.
Excellent interpersonal skills.
Skill in identifying problems and opportunities to improve care.
Ability to use resources, including family and community agencies, to help patients improve their lives in the community.
Ability to help patients and families understand, accept, and follow healthcare recommendations.
Ability to collect key information from patients, families, and the community as part of care coordination assessment.
Ability to communicate patient care-plan information to appropriate staff.
Ability to manage time sufficiently to achieve established goals.
Proficiency with Microsoft Word, Excel, and Outlook.
Proficiency operating electronic medical records, including EPIC.

Responsibilities

Identify clients’ behavioral health needs and plan or coordinate care through resource acquisition, monitoring, advocacy, collaboration, and evaluation.
Coordinate follow-up treatment referrals to levels of care such as outpatient therapy and psychiatry, intensive outpatient programming, long-term care, and other indicated services.
Evaluate emotional components and the impact of health issues, and help clients identify disruptive factors and establish treatment goals.
Comply with applicable City, Agency, Department, and Service rules and regulations, and practice in accordance with NASW ethical principles and Denver Health requirements.
Help clients adjust to behavioral health diagnoses, illness, disability, or trauma by addressing biopsychosocial issues and enhancing problem-solving and coping skills.
Document care coordination activities and interventions according to established standards and guidelines; ensure documented patient involvement in goal setting and written information consent; submit data and information to the behavioral health supervisor in a timely manner.
Develop knowledge of psychosocial risk factors, wellness, and health promotion, and provide basic education to patients.
Use care-delivery methods and approaches appropriate to the patient population and each patient’s care plan.
Help clients achieve treatment goals using basic knowledge of individual, group, and family dynamics and treatment methods.
Monitor and evaluate the effectiveness of services and modify intervention plans as indicated.

Benefits

Paid time off starting at 28 days per year, including vacation, personal/sick time, and seven holidays.
100% paid parental leave for up to six weeks.
Immediate eligibility for retirement plans with employer contributions up to 9.5%.
Medical, dental, and vision plans.
Employer-paid disability and life insurance.
Well-being programs, including an on-site employee fitness center and the RESTORE Center.
Free RTD EcoPass for public transportation.
Childcare discount programs and discounts on brands, travel, and other perks.
Tuition reimbursement and assistance.
Education, coaching, and professional development through the Workforce Development Center.
Career advancement pathways and a professional clinical advancement program with shared governance.
Public Service Loan Forgiveness-eligible employer, free student loan coaching, and assistance navigating the PSLF program.
National Health Service Corps and Colorado Health Service Corps eligibility.