Case Manager

ABHS•Scranton, PA

6d•$50,000 - $52,000

About The Position

The Case Manager assesses client resources and needs, builds rapport within the community, and connects clients with resources and services. The role includes service planning, implementation, coordination, monitoring, and follow-up, as well as aftercare planning, crisis intervention, and responding to third-party requests. The Case Manager works with clients in residential services and collaborates with Admissions, Clinical, and behavioral health technician (BHT) staff to support client outcomes. The position includes on-call and after-hours phone coverage as needed, and requires a regular schedule of 8:30 a.m. to 5:00 p.m. with one weekend day per week. The work takes place in an air-conditioned, well-illuminated office and outdoor environments, and may involve a high-volume, interruptive, and stressful workflow.

Requirements

Associate degree or related college coursework is required.
Two to four years of experience working in a behavioral healthcare facility.
Computer literacy and proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
Strong computer skills sufficient to use Microsoft Office and Electronic Health Record software.
Ability to read, write, spell, and communicate clearly in English.
Strong oral and written communication, interpersonal, and organizational skills.
Ability to manage competing priorities, multiple tasks, interruptions, and work under pressure.
Ability to function independently and flexibly, maintain a positive work ethic, and accept constructive criticism.
Ability to work with a diverse range of clients, support people, providers, colleagues, and community partners.
Ability to sit, stand, or walk for extended periods and lift, push, or pull up to 50 pounds.

Nice To Haves

Bachelor’s degree.

Responsibilities

Provide general case management services and coordinate clients’ daily resource needs.
Coordinate and facilitate third-party records requests.
Participate in weekly Treatment Team Meetings.
Plan and coordinate discharge and aftercare services.
Facilitate groups at least once per week.
Communicate weekly with each client’s social supports.
Collect and record information needed for admission and extended-stay review.
Obtain applicable consents, financial agreements, and releases of information (ROIs).
Build relationships with clients in residential services.
Make follow-up calls after clients leave against medical advice (AMA), actively work to prevent AMA departures, and conduct outreach to clients who AMA.
Collaborate with Admissions and Clinical staff on referrals to other providers.
Liaise with BHT and Clinical staff to communicate client needs and support outcomes.
Provide on-call and after-hours phone coverage as needed.
Maintain communication with alumni members.
Cover for other staff as needed and undertake additional department responsibilities as assigned.
Document case management services within 48 hours and coordinate, complete, and document aftercare planning for every client.
Work toward connecting 85% of clients with identified aftercare providers and completing at least two case management services per client in treatment.
Make at least one weekly phone call to each client’s support person.
Follow company policies and procedures and applicable state and federal laws and regulations.
Participate in educational training, orientations, and compliance programs as needed.