Case Manager (General Case Management)

ServiceSource, Inc. • Oakton, VA

3d • Hybrid

About The Position

ServiceSource is seeking a Case Manager to support a new program serving Fairfax County Redevelopment and Housing Authority (FCRHA) households as they work toward housing stability, increased financial independence, and long-term self-sufficiency. This position offers the opportunity to make a meaningful impact while enjoying a predictable weekday schedule with no regular evening, weekend, or holiday requirements. You'll combine the flexibility of a hybrid work environment with the rewarding experience of working directly with participants, community organizations, and housing partners throughout Fairfax County. Case Managers play a critical role in the multi-year contracted program designed to help Fairfax County Redevelopment and Housing Authority (FCRHA) households stay stably housed while building the income, skills, supports, and confidence needed to move toward long-term self-sufficiency. As an integral part of the support team, the Case Manager works to move individuals toward self-sufficiency by linking individuals and families to essential community resources, coordinating referrals and applications, housing stability supports, and assistance in navigating barriers to employment. Using a wrap-around approach, the Case Manager develops care plans, continuously assesses changes in status and support needs, and updates care plans as necessary to ensure ongoing support.

Requirements

• Bachelor’s degree in social work, psychology, or human services required.
• Annual criminal background checks, child abuse clearances, and other required screenings in compliance with ServiceSource, state, and funding agency regulations.
• Availability and willingness to travel weekly within the local area to perform the job.
• Availability and willingness to work flexible hours, including evenings and/or weekends, when needed.
• Valid driver’s license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).
• Proficiency in Microsoft Office products and the ability to become familiar with ServiceSource specific programs and software.
• Strong verbal and written communication skills.
• Excellent organizational skills.
• Detail-oriented and able to carry out work with the highest levels of accuracy.
• Committed to social inclusion model and strengths-based approach.
• Knowledge of public benefits (SNAP, TANF, Medicaid, Medicaid Waivers, and Medicare, etc.).

Nice To Haves

• Master’s degree preferred.
• 2-5 years of experience working with vulnerable populations, including households receiving TANF or living in subsidized housing, and/or homeless, immigrants, or justice-involved populations is preferred.
• 2-5 years of experience in case management, care coordination, and the development and implementation of individualized plans is preferred.
• Experience working with participants receiving Fairfax County housing subsidies, including HCV, PBV, public housing, Mainstream Vouchers, EHV, and other FCRHA‑administered federally assisted programs preferred.
• Demonstrated ability to conduct structured interviews, complete assessments, identify immediate needs, and document findings accurately.
• Knowledge of continuum of care and transition planning.
• Ability to establish and maintain positive working relationships with participant systems.

Responsibilities

• Conduct comprehensive assessments and develop individualized service plans
• Provide ongoing participant-centered case management and support
• Coordinate housing stabilization efforts and connect families to critical resources
• Facilitate referrals and collaborate with community partners and service providers
• Help individuals and families navigate barriers related to housing, employment, benefits, healthcare, and other essential services
• Complete comprehensive assessments and develop initial Individualized Training and Service Plans (ITSPs) based on participant strengths, immediate needs, family priorities, service intensity, and self-sufficiency goals.
• Provide participant-centered case management through regular engagement, at least monthly contacts, and ongoing review of progress toward individualized goals.
• Develop, implement, and update person-centered plans that reflect changing participant needs, employment goals, housing stability needs, and long-term self-sufficiency objectives.
• Coordinate housing stabilization efforts and collaborate with FCRHA staff, housing navigators, employment specialists, TANF case managers, school counselors, community providers, and other partners to ensure wraparound support.
• Facilitate referrals and warm handoffs to internal and external resources while maintaining accurate, timely documentation of services, contacts, referrals, participant progress, and outcomes for compliance and reporting.
• Build and maintain long-term relationships with community partners, participants, their families, and other stakeholders (e.g., medical teams, paid and natural supports, legal guardians) to ensure access to up-to-date resources and support.
• Regularly communicate and collaborate with FCRHA support staff.
• Stay informed on current and emerging community resources, including programs and services related to healthcare, housing, education, employment, and other relevant supports.
• Build and maintain partnerships with local organizations to ensure access to the most up-to-date information, enabling effective referrals and support for individuals and families.
• Record participants’ progress including charting referrals, home visits and other notable interactions
• Facilitate and participate in team meetings.
• Identify and/or provide support resources related, but not limited to independent living, aging in place, medical support, mental health support, emergency response plans/support, in-home companion care, housing, social and leisure activities, transportation, and financial planning and needs.
• Actively seek opportunities to enhance knowledge of systems supporting FCRHA recipients, including the barriers they face. Foster collaboration through participation in community meetings, professional networks, and relevant trainings, enabling effective referrals and comprehensive care for individuals and families.
• Regularly meet with the Director of Employment Services and key team members, including case managers, youth transition specialists, and employment development specialists from ServiceSource and affiliated organizations, to ensure alignment and progress toward grant objectives
• Perform other responsibilities as assigned.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• An Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level