Case Manager

ODYSSEY BEHAVIORAL GROUP•Sevierville, TN

1d•Onsite

About The Position

The behavioral health Case Manager is a core member of the collaborative care team that includes therapists, psychiatrists, and ancillary support staff. The Case Manager's overall responsibility is to support client care. Relationships and Contacts Within the organization: Maintains frequent and close working relationships with the Executive Director, Business Development team members, Admissions team members, Nursing leadership, milieu leadership, and all clinical team members. Outside the organization: Initiates and maintains strong professional relationships with clients and families, clinical providers, referral partners and vendors, as needed.

Requirements

High School or equivalent
Minimum of 1 year experience in a behavioral healthcare setting, preferably with clients with substance use disorders and/or borderline personality disorder.
Working with the mental health population, strongly preferred.
Valid driver’s license and acceptable driving record.
Clearance of criminal background, TB test, and any other mandatory state/federal requirements.
Current CPR and First Aid certification

Nice To Haves

Bachelor’s degree strongly preferred.

Responsibilities

Supports the needs of clients throughout the treatment process, to include administrative support.
Supports the admissions process, to include client orientation.
Supports business office functions related to payment collections and records maintenance.
Greets clients at the beginning of the day, running morning intentions group with clients.
Provides a high level of customer service to clients, families, and clinical partners throughout the treatment process.
Follows up with all clients after leaving treatment on a regular basis, ensuring access to needed resources are offered.
Manages issues related to FMLA, EAP, Disability, Legal, Financial, Personal Therapy, etc.
Coordinates communication with clinical partners in facilitation of admissions process and ongoing client care.
Provides group facilitation, as needed, and directed by clinical leadership.
Supports clinical team with group/schedule coordination, discharge planning, and records maintenance.
Supports client communication and feedback initiatives, to include satisfaction surveys and Google Reviews.
Helps schedule medical and provider appointments while in treatment.
Supports and participates in interdisciplinary meetings.
Coordinates support groups as needed.
Functions within the guidelines of the facility’s Code of Ethics and in accordance with corporate compliance.
Conducts chart audits following program policy timelines, as requested.
Consistently arrives to work on time, rarely missing scheduled shifts, and promptly notifies supervisor when absent.
Demonstrates an ability to adapt to changes in the facility function, management styles, and facility routines.
Reads, understands, adheres to, and models all company policy statements on ethics, conduct, and conflict of interests.
Adheres to facility policies, procedures, rules, and regulations, implementing regularly.
Maintains positive attitude and acts as a team player with others on the treatment team.
Attends and completes all training within assigned time frames as required by the facility.
Performs other duties as assigned.