Case Manager-B2532502

ICL•Brooklyn, NY

4d•Onsite

About The Position

The Case Manager works under the general supervision of the Program Director or designee as part of a team supporting consumers who live in independent apartments in the community. The role helps consumers develop and maintain viable living, working, and social situations by connecting them with medical, social, psychosocial, educational, financial, vocational, and other services. The Case Manager also participates in crisis intervention and visits consumers’ residences to provide counsel and assistance that supports the greatest degree of independent living possible within each consumer’s capabilities and interests. Most duties are performed independently under general supervision.

Requirements

Bachelor’s or Associate’s degree.
Experience providing direct services to individuals with mental disabilities or other relevant human-service experience.
Must be authorized to work in the United States.
Work onsite at 2581 Atlantic Ave, Brooklyn, NY.

Responsibilities

Visit consumers’ residences according to the program schedule and provide supportive services.
Support consumers in developing self-understanding and changing attitudes or behavior patterns.
Counsel consumers individually or in small groups about service needs and help them mobilize personal capabilities and community resources.
Gather and evaluate medical, psychological, social, and other information relevant to each consumer’s situation and capabilities.
Complete and maintain treatment plans, quarterly service-plan reviews, assessments, medical records, and records of treatment or medication changes.
Maintain accurate case records, complete required forms, and continually document consumer progress.
Review service plans and follow up to assess the quantity and quality of services provided.
Develop measurable, objective service plans that maximize consumers’ rehabilitative abilities and comply with regulatory guidelines.
Ensure service plans consider consumers’ cultural and ethnic backgrounds, customs, needs, beliefs, and primary languages.
Provide supportive individual or group counseling and use cognitive-behavioral techniques, such as role-play, skills training, and action plans.
Find and share information about resources related to consumers’ care in a clear and accessible manner.
Facilitate individualized services that address consumers’ diverse needs and support discharge planning.
Explain available clinical services, recreational activities, and ICL programs, and teach daily living, socialization, and conflict-management skills.
Conduct crisis assessments and provide verbal and nonverbal crisis intervention.
Refer consumers to community resources and other organizations.
Accompany consumers to scheduled or emergency appointments at medical facilities, social agencies, government offices, and other relevant locations.
Potentially participate in on-call coverage.
Promptly report serious incidents, allegations, incidents, or sensitive situations to supervisors and complete incident reports according to ICL policy.
Account for consumers and file missing-person reports when required by ICL policy and procedures.
Plan, escort, or arrange social and recreational activities with and for consumers.
Inspect consumer residences regularly for safety, accountability of ICL property, and cleanliness.
Review and update the staff communications log with information designated by program management.
Carry out emergency plans described in the policy and procedure manual.
Administer CPR or first aid to staff or consumers when needed.
Assist with orienting new personnel when assigned.
Follow attendance and timekeeping rules and report reliably and regularly to work.
Attend clinical meetings, staff meetings, supervision, and in-service training and development.
Comply with agency infection-control requirements.
Advocate for consumers with outside service providers and within the agency.
Help consumers find and enter vocational or other training opportunities, and collaborate with team members, including the Substance Abuse Specialist and Nurse, to address consumer needs.
Perform other job-related duties as assigned.

Benefits

Medical, dental, and vision plans, including a medical HSA plan.
403(b) retirement savings plan with employer match.
Paid vacation, personal, sick, and mental health days, plus 12 paid holidays.
Employee wellness programs, including an Employee Assistance Program and mental health resources.
Educational leave and tuition assistance.
Training and career development tracks.
Commuter benefits.
Recognition programs.
Discount programs.
Flexible spending plans.
Voluntary benefits, including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits.