Case Manager - 2004289
About The Position
The Case Manager works within Catholic Charities Community Services’ Neighborhood Centers, which connect individuals and families with essential resources, public benefits, and social supports. The Centers provide culturally responsive advocacy, individualized guidance, and connections to services to help residents navigate social service systems and support their stability and well-being. The Case Manager assesses clients, develops service plans, and provides ongoing case management, advocacy, referrals, follow-up, and crisis intervention. The role includes helping clients access public benefits and community resources, coordinating with agencies and community organizations, conducting outreach, maintaining case records, preparing financial assistance requests, and meeting program and funder requirements. The Case Manager may cover the Catholic Charities Helpline and provide services at other Catholic Charities sites as needed. This is a full-time, non-exempt position based at Our Lady of Mt. Carmel, 2380 Belmont Avenue, Bronx, NY. The position generally works 9:00 a.m. to 5:00 p.m., Monday through Friday. Additional hours may be required to meet program deadlines or client needs. The role reports to the Site Supervisor.
Requirements
- Associate's degree in Human Services and at least two years of experience in the social services field; a bachelor's degree is preferred.
- Excellent interpersonal skills and the ability to work well independently and as part of a team.
- Knowledge of social service delivery systems and local resources.
- Excellent organizational, time-management, and communication skills.
- Ability to navigate remote technology, if needed.
- Ability to use Microsoft Word, Microsoft Excel, and data management systems.
- Reliable transportation for field visits, outreach, staff meetings, and/or escorting clients.
Nice To Haves
- Bachelor's degree.
- Bilingual Spanish/English.
Responsibilities
- Conduct client assessments and develop individualized service plans.
- Provide ongoing case management, advocacy, referrals, and follow-up.
- Assist clients in accessing public benefits and community resources, including housing, food, employment, and other essential services.
- Provide crisis intervention and assistance with urgent basic needs.
- Coordinate services with government agencies, community organizations, Catholic Charities programs and affiliates, and Archdiocesan entities.
- Conduct community outreach and support activities responsive to community needs.
- Maintain accurate and timely case documentation and required data entry.
- Complete financial assistance requests and supporting documentation.
- Meet program and funder requirements and participate in supervision, meetings, and training.
- Provide coverage for the Catholic Charities Helpline as needed, assisting callers with information, referrals, resources, and service navigation.
- Provide services and support at other Catholic Charities sites as needed based on program and community needs.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
