Case Manager (Full-time)

Longview•Ithaca, NY

17h•Onsite

About The Position

Welcome to Longview, where legacy meets innovation and where staff work together to create a team environment while assisting older adults in our community. As a vital nonprofit organization serving older adults in the Ithaca community, Longview has been enriching lives for over 50 years. Our commitment to engaged living through adult day facilities and independent, assisted, and enhanced assisted living uniquely positions us to offer an unparalleled solution to the evolving needs of our community. We foster belonging and connections while addressing practical and emotional needs through a comprehensive continuum of care. Longview is committed to living well together and the well-being of mind, body, and spirit, including the values of kindness, dependability, integrity, inclusion, and accountability.

Requirements

Must be at least 18 years of age
Minimum associate degree required - must be in human services or service delivery from an accredited college or university with three years of full-time experience in the provision of services to a dependent or frail adult population
Must be able to communicate clearly, concisely, and with empathy to build rapport and achieve high quality of care
Basic knowledge of resident rights
Satisfactory completion of post-offer, pre-employment physical required
Must meet eligibility requirements for approval by the NYS DOH

Nice To Haves

Bachelor's or Master's degree preferred - must be in social work, human services, or service delivery from an accredited college or university with one year of full-time experience in the provision of services to a dependent or frail adult population

Responsibilities

Coordinate resident care in collaboration with the interdisciplinary team, families, healthcare providers, and community resources
Develop, update, and maintain individualized service plans in accordance with regulatory requirements
Support the admissions process, including coordination, documentation, and resident onboarding
Participate in team meetings and care conferences to ensure high-quality, person-centered care
Maintain accurate, timely, and compliant documentation, including care plans and case management notes
Conduct chart audits and support regulatory compliance with NYS Department of Health standards
Guide residents and families through care decisions, transitions, and available services
Facilitate discharge and transitions of care to ensure continuity and support
Coordinate access to benefits, healthcare services, and community resources
Collaborate with direct care staff to promote consistency and quality of care
Assist with audits, surveys, incident reporting, and quality improvement efforts
Uphold resident rights, dignity, privacy, and confidentiality
Build positive relationships with residents, families, and community partners