Case Manager (Full-time)

Longview, an Ithacare Community • Ithaca, NY

23h • Onsite

About The Position

Longview, a nonprofit organization with over 50 years of experience serving older adults in Ithaca, is seeking a Case Manager for its assisted living community. This role is crucial in coordinating care and services to ensure residents' physical, emotional, and social needs are met through individualized service plans. Case Managers act as advocates, supporting resident quality of life, safety, and dignity while adhering to all regulatory requirements. The position emphasizes collaboration, person-centered care, and upholding resident rights.

Requirements

• Must be at least 18 years of age
• Minimum associate degree required - must be in human services or service delivery from an accredited college or university with three years of full-time experience in the provision of services to a dependent or frail adult population
• Must be able to communicate clearly, concisely, and with empathy to build rapport and achieve high quality of care
• Basic knowledge of resident rights
• Satisfactory completion of post-offer, pre-employment physical required
• Must meet eligibility requirements for approval by the NYS DOH

Nice To Haves

• Bachelor's or Master's degree preferred - must be in social work, human services, or service delivery from an accredited college or university with one year of full-time experience in the provision of services to a dependent or frail adult population

Responsibilities

• Coordinate resident care in collaboration with the interdisciplinary team, families, healthcare providers, and community resources
• Develop, update, and maintain individualized service plans in accordance with regulatory requirements
• Support the admissions process, including coordination, documentation, and resident onboarding
• Participate in team meetings and care conferences to ensure high-quality, person-centered care
• Maintain accurate, timely, and compliant documentation, including care plans and case management notes
• Conduct chart audits and support regulatory compliance with NYS Department of Health standards
• Guide residents and families through care decisions, transitions, and available services
• Facilitate discharge and transitions of care to ensure continuity and support
• Coordinate access to benefits, healthcare services, and community resources
• Collaborate with direct care staff to promote consistency and quality of care
• Assist with audits, surveys, incident reporting, and quality improvement efforts
• Uphold resident rights, dignity, privacy, and confidentiality
• Build positive relationships with residents, families, and community partners

Benefits

• Employee Assistance Program (EAP)
• Tax-Deferred Annuity Retirement Plan
• SEP IRA Pension plan (after 3 years of employment)
• Leave Sharing
• Employer-paid Group Life and AD&D (for employees scheduled 20+ hrs/wk)
• Paid time off accruals (Sick, Personal, and Vacation) (for employees scheduled 30+ hrs/wk)
• Paid holidays (after 3 months of employment)
• Tuition Assistance
• Ithaca College Courses for Credit
• Medical insurance (for employees scheduled 30+ hrs/wk)
• Health Savings Account (for employees scheduled 30+ hrs/wk)
• Dental insurance (for employees scheduled 30+ hrs/wk)
• Vision Insurance (for employees scheduled 30+ hrs/wk)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees