Case Manager - HOPE Harbor

The Salvation Army USA Central Territory•Minneapolis, MN

4h•Onsite

About The Position

The Salvation Army of the Twin Cities is dedicated to providing holistic, person-centered services that empower individuals and families, including case management, basic needs assistance, housing and shelter services, community resource connections, and pastoral care. HOPE Harbor and Harvest Hills offer supportive housing and wraparound services to help individuals transition from crisis to stability, focusing on building self-sufficiency, resilience, and community. The HOPE Harbor Case Manager provides individualized, long-term case management to support adult participants in overcoming barriers related to housing stability, employment, education, and mental health. This role includes participant recruitment, goal setting and achievement, coordination of community-building activities, and participation in a rotating on-call schedule to provide after-hours support. By empowering individuals to grow and thrive, the Case Manager plays a key role in fostering stability and contributing to a stronger, healthier community.

Requirements

Bachelor’s degree in a relevant field. A combination of education and experience may be considered in place of a degree.
If the degree is in social work, state board licensure is required.
Previous social services experience is required.
Must successfully pass background checks
Possess a valid driver’s license
Meet MVR clearance standards.
Strong interpersonal and communication skills.
High integrity, professionalism, and confidentiality.
Strong organization and time management skills with attention to detail.
Proficiency in Microsoft Office and database systems.

Nice To Haves

Experience conducting long-term case management is preferred.

Responsibilities

Provide long-term strength-based, person-centered, holistic case management. Develop and implement service plans, monitor progress, and support participants in achieving their goals.
Maintain accurate and timely records in both physical and electronic files. Ensure compliance with documentation standards for case notes, assessments, and updates.
Participate in internal and external initiatives to promote the HOPE Harbor program and expand participant resource networks.
Conduct outreach, build referrals, and engage with the community to recruit eligible participants and raise awareness of program services.
Facilitate individual and group sessions on topics such as life skills, financial literacy, and personal development, tailoring content to participant needs.
Work collaboratively with property management to support successful resident tenancy.
Support seasonal and special events to align with program goals and community needs.
Participate in a rotating on-call schedule to provide after-hours support, including evenings, weekends, and overnights.