Case Manager - Hope House

The Salvation Army Southern California•San Francisco, CA

12h•Onsite

About The Position

Hope House is an abstinence-based, recovery-focused shelter that supports the housing and recovery needs of adults experiencing homelessness and struggling with addiction. The program is designed to guide participants on their journey toward recovery, stability, and self-sufficiency. Onsite services include case management, life skills, recovery support, benefits acquisition, and connections to withdrawal management and detox, as well as streamlined access to residential drug treatment. The program also helps participants secure placement into sober living, permanent supportive housing or other suitable opportunities. The Case Manager reports to the Hope House Program Manager and supports the programmatic operations of the 60-bed facility by providing case management and recovery-focused services to participants. This position ensures safe operations, consistent implementation of program policies, accurate data collection and reporting, and high-quality participant engagement. The Case Manager’s main goal is to address the needs of shelter participants and cultivate a transformational community in an effort to support participants transition to drug treatment or stable/permanent housing and self-sufficency.

Requirements

Minimum of two years of experience providing social services to marginalized populations, specifically adults in recovery, reentry, or drug treatment (Required)
Minimum of one year experience providing case management or demonstrated experience in peer mentorship, group facilitation, treatment plans, or working with program participants in which the support you provided was foundational in their growth (Required)
Experience and ability to work successfully with issues of substance abuse, mental illness, and other potential barriers to self-sufficiency
High school diploma or equivalent (Required)
CA Driver's License (Required)
First Aid and CPR certification (within first seven days of employment – company provided)
As required, Tuberculosis clearance (within first fourteen days of employment, company provided)
Strong verbal and written communication skills, and proficiency in Microsoft Suite (Outlook, Excel, Word, Power Point)
Strong data entry, data collection, and data reporting skills
Ability to work with adults with extreme behavioral health challenges
Ability to have a flexible work schedule that adapts with the needs of the program
Ability to express empathy and foster a collaborative alliance with staff and participants
Excellent organizational skills and ability to work under pressure with little direct supervision
Excellent time management skills
Strong electronic communication skills
Knowledge of San Francisco social services, government resources, community resources, healthcare services, mental health support, and housing services
Knowledge of co-occurring disorders and trauma-informed environment
Culturally competent and able to work with a highly diverse population

Nice To Haves

Associate’s Degree, Bachelor’s Degree, Community Health Worker Certificate or Certified Alcohol and Drug Counselor (Preferred)
Bilingual in Spanish (Preferred)

Responsibilities

Manage an assigned caseload of up to 25 program participants
Conduct interviews and administer assessments to understand the client’s needs, situations, and potential risks. Gather relevant information about the client’s background, family dynamics, living conditions, or any other relevant factors
Based on the assessment, create an Individual Transition Plan that outlines specific goals and objectives as well as interventions that address the client’s unique needs
Establish and maintain relationships with partner organizations and referring agencies
Monitor participant progress and reassess their needs to ensure that the goal plan remains relevent and effective
Educate and empower participants by equiping them with the knowledge and skills needed to improve their situation and become more self-sufficient
Respond to and manage crisis situations participants may encounter
Maintain appropriate, professional, and ethical boundaries with staff and participants
Be punctual, flexible, and reliable
Maintain accurate participant records on The Salvation Army Social Services Database and other required database systems
Attend all required staff, Corps, and Divisional meetings and training
Facilitate small group instruction and facilitation as indicated on the program schedule
Attend community-based meetings as needed or requested by management
Identify appropriate resources, programs, and services that can benefit the client and make referrals to these services
Coordinate with various service providers to ensure the holistic needs of participants are met
Other reasonably related duties as assigned by the Program Director or Program Manager
Assist in the planning, preparation, and execution of special functions such as graduations, holiday celebrations, group activities, or special classes
Driving and/or escorting participants to appointments or services
Data entry, data collection, and data reporting
Support with prorgam operations as staffing needs require.
Other related duties as required