Pathway of Hope - Case Worker

The Salvation Army Canada and Bermuda Territory•Kelowna, BC

10d•CA$23 - CA$35•Hybrid

About The Position

This position brings life to the mission of The Salvation Army Okanagan Central through casework services through the Pathway of Hope initiative. Pathway of Hope is an integrated mission case management framework, and the work of this position supports the organizational desire to move from transactional distribution services toward relational and transformational ministry. This position provides casework services through a collaborative approach in which the ministry unit partners as stakeholders in serving the community. The position attends ministry unit locations to meet with participants, (Rutland and Westbank Community Services) and also engages with participants in public settings or in homes, as appropriate. The Pathway of Hope Caseworker, along with other local team members will journey with participants to reach their goals and build hope for the future. This position supports ministry unit integration and encourages the delivery of spiritual care services by each Community Services team. This position also works with ministry unit to produce and promote opportunities for corps members and volunteers to get involved with supporting families.

Requirements

Completion of a two (2) year Community College Diploma in a human services field, i.e., Social Services Worker.
Minimum of two (2) years of prior related experience in providing casework services, documenting, and maintaining case files, working in collaboration with other service providers, community outreach, and working with people of diverse backgrounds in a social services/mental health setting.
Knowledge of community-based resources is required and experience networking with government and social service agencies.
Experience with program facilitation, administrative duties, and program development.
Hold a valid Ontario Class “G” drivers licence, own vehcile and insurance and provide a copy of a driver’s abtract for review and veritifcation that is satisfactory to The Salvation Army, in its sole discrection.
Display competence in developing and maintaining appropriate participant relationships and interagency relations.
Attention to detail, problem solving and analytical skills.
Proficient computer skills in all aspects of Microsoft Office.
Ability to enter data and perform statistical analysis efficiently and accurately.
Ability to deal effectively with the public, government, business leaders and professionals.
A team player: ability to work in a compassionate, respectful, active, responsible, and non-judgmental manner and independently.
Keen sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.
Self-motivated – Able to plan work activities and priorities associated with each participant.
Driven – Advocates, supports, and motivates participants.
Relationship building – demonstrated ability to build positive, productive, and supportive relationships with the community, corps members, participants, and other staff.
Problem solving – creates action plans to help break down barriers to achieving participant goals.
Participant centered – willingness to listen and learn from each participant with compassion and dignity.
Organizational commitment – understanding and ability to uphold the ethical and social norms of the organization.
Communication – strong written, verbal, and interpersonal communications skills.
Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening as required.
Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
Ability and willingness to provide First Aid/CPR and Non-Violent Crisis Intervention Certifications.

Nice To Haves

A University Degree in a relevant field of study would be a definite asset, i.e., Bachelor of Social Work, or a Bachelor of Arts in Social Services).
Experience with community development considered an asset

Responsibilities

Meet with participants via in person and/or video conferencing, travel to two (2) Community Services locations in Kelowna and Westbank; may engage with participants in public settings or in homes, as appropriate.
Along with other local team members, such as a spiritual care representative, team leader and other supporting PoH volunteers will journey with participants to reach their goals and build hope for the future.
Support ministry unit integration and encourage the delivery of spiritual care services by each ministry unit team.
Work with ministry units to produce and promote opportunities for corps members and volunteers to get involved with supporting families.
Serve as a caseworker for Pathway of Hope for the Community Services locations in Kelowna and Westbank.
Work with each Community Services office Pathway of Hope team including Officers, employees, congregation members, volunteers, and community partners, to work with participants from a holistic perspective.
Connect with each location (via phone, video conference, or in-person) to coordinate community linkages, referral and enrollment processes, and any reporting requirements.
Facilitate ministry unit access to the services of the THQ/DHQ Pathway of Hope team including case consultation and technical assistance, training and development, evaluation, and reporting.
Ensure program policies and procedures are followed to maintain integrity, accountability, and program outcome measurements.
Attend and participate in training and meetings as required by the Ministry Units, Divisional and Territorial Headquarters.
Ensure consistent communication by participating in regular meetings and conference calls with Pathway of Hope teams, divisional personnel, and the THQ Pathway of Hope team.
Connect regularly with the Community Services Director for support as required and to provide up-to-date and accurate progress reports.
Connect with the DHQ Divisional PoH Coordinator virtually at least monthly to discuss participant progress, team functioning; to collaborate, promote and organize training opportunities.
Perform all aspects of the case management process, initial and ongoing for participants files using the Pathway of Hope approach (selection, intake, assessment, goal planning, action, transition, and follow-up.)
Perform traditional casework in accordance with program directives for non-POH participants.
Work with the Pathway of Hope participant and ministry unit teams ongoing to coordinate goal setting and action plans and schedule regular meetings to review progress and engage in further planning.
Ensure confidentiality is maintained in accordance with The Salvation Army policy and applicable legislation.
Provide information and referral services as needed for participants and may also include individuals not eligible for support through the Pathway of Hope program.
Ensure confidentiality is maintained in accordance with Operating Policies and applicable legislation.
Conduct/arrange in person visits as needed.
Engage and build rapport with the target population.
Assist participants in making connections and accessing community resources offer/arrange accompaniment services as appropriate.
Network with other service providers and maintain working relationships with community agencies to provide comprehensive services for participants.
Work closely with other local ministry unit personnel to form an interdisciplinary team to work with families from a holistic perspective.
Effectively maintain records to accurately reflect services rendered using all appropriate forms, including detailed accurate case notes for every interaction.
Ensure accurate and timely collection and maintenance of data, submit monthly summary of service statistics to the PoH Coordinator, and assist in semi-annual evaluation/outcome measurements.
Network with other service providers and maintain relationships with community agencies to provide comprehensive services for participants.
Attend agency and community meetings as needed.
Perform other duties as assigned.
Represent The Salvation Army at agency and community meetings as directed.
Attend regional Pathway of Hope meetings monthly (in-person or via telephone/video conference).