Case Manager - Phoenix

A New Leaf • Phoenix, AZ

3d • Onsite

About The Position

The Case Manager delivers intensive, trauma-informed case management and housing navigation services to individuals and families living in City of Phoenix Master Lease units. The role manages an assigned caseload and helps participants reduce barriers to housing stability, strengthen independent living skills, connect with community resources, and achieve long-term housing goals. It includes conducting home and community visits, coordinating services with partners, and supporting participants in securing and maintaining stable housing.

This is a community-based position requiring regular travel to participant homes, program sites, partner agencies, and appointments. The employee may transport participants for approved program-related activities and may work with people experiencing housing instability, behavioral health concerns, and crisis situations. The role requires the ability to sit, stand, walk, bend, use standard office equipment, and occasionally lift up to 25 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.

The position requires a high school diploma or GED. An associate’s or bachelor’s degree in Social Work, Human Services, Psychology, Behavioral Health, or a related field is preferred. Two years of experience in case management, housing navigation, homeless services, or a related field is preferred. Candidates must be at least 21 years old and meet the listed background, screening, certification, and driving requirements. The schedule is Monday through Friday, 8 a.m. to 4 p.m., and the stated pay is $24 per hour.

Requirements

• High school diploma or GED required.
• Must be at least 21 years of age.
• Two years of experience in case management, housing navigation, homeless services, or a related field preferred.
• Knowledge of housing resources, benefits systems, and housing stability principles.
• Strong communication, organization, documentation, and problem-solving skills.
• Ability to manage a caseload, work independently, and adapt to participant needs.
• Class One Fingerprint Clearance Card.
• Central Registry Background Check.
• Drug screening.
• TB test, depending on program.
• Food Handler Certification, depending on program.
• CPR/First Aid Certification.
• Valid unrestricted driver’s license.
• Current auto liability insurance.
• 39-month Motor Vehicle Record.
• Adhere to organizational policies, including the Code of Conduct, professional standards, and relevant regulations.
• Ability to sit, stand, walk, bend, use standard office equipment, and occasionally lift up to 25 pounds.
• Must maintain professionalism and confidentiality while managing multiple priorities.

Nice To Haves

• Associate’s or bachelor’s degree in Social Work, Human Services, Psychology, Behavioral Health, or a related field.
• Experience providing trauma-informed, strengths-based services.
• Bilingual English/Spanish.

Responsibilities

• Provide intensive, individualized case management and regular participant engagement to support housing stability and self-sufficiency.
• Complete assessments and develop, implement, and update individualized housing stability plans.
• Assist participants in overcoming barriers to permanent housing and accessing needed resources and services.
• Provide housing navigation support, including housing searches, applications, documentation, landlord communication, and move-in coordination.
• Support development of independent living and tenancy skills, including budgeting, income management, employment readiness, and lease compliance.
• Conduct home visits and participant check-ins to monitor progress, assess needs, and provide appropriate referrals and follow-up.
• Provide crisis intervention, problem-solving, and supportive referrals, escalating urgent concerns as needed.
• Coordinate services with property management, housing providers, community partners, and internal departments to support successful housing outcomes.
• Assist with transitions to permanent housing and connections to ongoing community supports.
• Maintain accurate and timely documentation, case notes, housing plans, referrals, and outcome records.
• Monitor participant progress and communicate barriers, concerns, and emerging needs to the Program Manager.
• Maintain confidentiality and provide culturally responsive, strengths-based, trauma-informed services.
• Participate in meetings, trainings, quality improvement activities, and required reporting.
• Follow agency policies, program requirements, safety protocols, and mandated reporting obligations.
• Transport participants for approved program-related activities in accordance with agency policies, as needed.
• Perform other related duties as assigned.
• Immediately report suspected abuse or neglect of a minor as required of a mandated reporter under Arizona statute A.R.S. § 13-3620.

Benefits

• Direct deposit
• Competitive pay
• Accrued sick time
• Employee Assistance Program (EAP)
• Annual team member appreciation event
• Informal yet professional team environment
• Medical, dental, and vision coverage for full-time employees
• Accrued sick and vacation time for full-time employees
• Paid holidays for full-time employees
• Life insurance for full-time employees
• AD&D coverage for full-time employees
• Short-term disability for full-time employees
• 401(k) for full-time employees
• Tuition reimbursement for full-time employees
• Wellness program for full-time employees, including annual biometrics, gym reimbursements, wellness initiatives, and workers’ compensation improvements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED