Case Manager

VQ•Fort Worth, TX

1d•$21 - $23

About The Position

The Case Manager provides compassionate support and guidance to youth in care and serves as the primary case manager for assigned youth. The role ensures delivery of services specified in each youth’s case plan and contributes to developing and fostering relationships between youth and staff. The Case Manager maintains high standards of ethical behavior and professionalism and works as part of a team to provide balanced planning and assessment for VisionQuest youth, in compliance with Texas Department of Family and Protective Services (DFPS) Minimum Standards for General Residential Operations (26 TAC Chapter 748). The position oversees case services, assessments, documentation, reports, and deliverables; coordinates with stakeholders, providers, and community resources; monitors youth Program Plans and progress; and supports youth activities as required. It also requires maintaining confidentiality, following VisionQuest and DFPS policies and procedures, and completing other duties assigned by supervisors.

Requirements

Bachelor’s degree in behavioral sciences, human services, or social services.
Must be 21 years of age or older.
Cleared tuberculosis test results.
May be required to pass a drug test.
Cleared background checks from appropriate entities, including Child Abuse and Neglect and FBI criminal background checks.
Obtain and maintain CPR/First Aid and Crisis Prevention Intervention (CPI) certification.
Valid driver’s license and eligibility to drive to facilitate program services as required.
Excellent interpersonal communication skills and ability to listen actively.
Ability to work independently and as part of a team.
Strong computer skills, including Microsoft Office, Google Workspace, and Google Drive, and ability to learn new software.
Excellent writing skills, including ability to produce comprehensive narrative reports.
Ability to provide First Aid and CPR.
Ability to perform physical holds as instructed in Crisis Prevention Intervention training.

Nice To Haves

Child welfare and/or case management experience is strongly encouraged.
A minimum of one year of related work experience is preferred.
Commitment to professional development and proactive research.

Responsibilities

Oversee comprehensive management of case services and adherence to protocols for youth evaluations and assessments.
Maintain documentation in compliance with VisionQuest and Texas Department of Family and Protective Services (DFPS) regulations.
Review assessments and related documents for accuracy before submission.
Submit reports and deliverables accurately and on time in accordance with DFPS General Residential Operations licensing requirements (26 TAC Chapter 748) and VisionQuest policies and procedures.
Maintain regular contact with stakeholders involved in youth care.
Coordinate with service providers and community resources to ensure comprehensive care.
Assist with referrals and coordination of specialty services.
Communicate professionally with stakeholders, including family members and guardians.
Monitor and review youth Program Plans and progress.
Understand the individual strengths and needs of each youth on the caseload.
Provide supervision and support for youth activities as required.
Maintain the security and confidentiality of youth information and records.
Document case management actions and communications as required.
Maintain an in-depth understanding of VisionQuest and DFPS General Residential Operations licensing policies and procedures (26 TAC Chapter 748).
Monitor the timeliness and content of reports, letters, and notifications.
Perform other tasks and responsibilities as assigned by supervisors.