Case Manager

Volunteers of America of Massachusetts•Quincy, MA

5h•Hybrid

About The Position

The Case Manager works with low-income and homeless Veterans and their families in the Supportive Services for Veteran Families program. The role supports the well-being and stability of Veterans and families who are homeless, experiencing housing instability, or living in community-based subsidized housing. Using a Housing First, client-centered, trauma-informed framework, the Case Manager builds supportive relationships and connects Veterans to resources to help them obtain or maintain permanent housing. The position is hybrid, with two days in the office and three days in the local service area. The Case Manager must be able to travel throughout the South Shore to meet Veterans in person. The role involves collaborating with VOAMASS’s integrated services team, VA Medical Centers, and community agencies. The starting salary is $55,000 per year.

Requirements

A BA or AA degree is preferred; a minimum of two years of related case management experience may be substituted.
Ability to travel throughout the South Shore to meet with Veterans in person.
Computer proficiency, including electronic health records, Microsoft Word, and Outlook, is preferred.

Nice To Haves

Knowledge of Veteran issues, homelessness, and state and federal resources is highly preferred.
BA or AA degree.
Computer proficiency with electronic health records, Microsoft Word, and Outlook.

Responsibilities

Maintain a caseload of Veteran clients.
Develop housing plans and budgets with households and connect Veterans to resources to obtain or maintain permanent housing.
Help increase Veteran household income and prepare families to maintain housing independently and become financially independent, working alongside the VOAMASS integrated services team.
Conduct assessments and coordinate services and referrals with VA Medical Centers and other community agencies.
Assist households with housing and subsidy applications, Veterans Administration benefits, Social Security, and other state and federal benefits.
Maintain regular communication with Veteran households and involved community partners.
Identify and remove barriers to permanent housing and complete housing inspections for prospective units.
Provide education on basic tenant rights and responsibilities.
Participate in individual supervision, team meetings, internal and external program audits, trainings, and other professional development.
Follow professional standards, document services, and maintain records for people served.

Benefits

Health, vision, and dental insurance; the employer pays 90% of the medical deductible and certain co-pays.
Pre-tax savings options for health care, child care, transit, and parking.
403(b) retirement plan with employer match.
24/7 nurse hotline.
Employee assistance program.
Employer-paid long-term disability and life insurance.
Pet insurance.
Tuition remission programs.
Loan forgiveness through the Public Service Loan Forgiveness program.
Vacation starting at three weeks and increasing to four weeks after three years of employment.
14 paid holidays.
Fitness and wellness reimbursement, including eligible gym membership expenses.
Employee discount program.
Cash bonus for referring qualified candidates, with no annual cap.