Case Manager Family Empowerment Center

Gemma Services•Philadelphia, PA

2d•Hybrid

About The Position

Gemma Services is hiring a Case Manager for its Family Empowerment Center Program in Philadelphia, Pennsylvania. The program partners with parents to support family stability and growth. This is a full-time hybrid position, and ideal candidates reside in Philadelphia or the surrounding Tri-State area; candidates willing to relocate to the Philadelphia area are also encouraged to apply. The Case Manager provides direct services to a caseload of families in accordance with the DHS Scope of Service, including participating in initial joint visits with DHS and conducting weekly home visits. The role involves coordinating with families, schools, medical offices, behavioral health services, and other agencies to develop resources, support continuity of care, and gather data. The Case Manager completes assessments and summaries, maintains timely and accurate electronic health records, and coordinates case openings, closings, dismissals, and discharge planning. Candidates must have a bachelor’s degree in social work or a closely related field, at least two years of experience working with children and/or families, a valid driver’s license, and reliable transportation. Gemma Services offers medical insurance coverage at no cost to the employee, paid holidays and time off, referral bonuses, education assistance, and self-care funds for wellness activities.

Requirements

Bachelor of Arts or Bachelor of Science in social work or a closely related field, such as social services, sociology, or psychology, from an accredited college or university.
At least two years of experience working with children and/or families.
Valid driver’s license.
Reliable transportation.
Proficiency with Microsoft Office software and electronic medical records.
Knowledge of customer service principles and practices.
Problem-solving ability.
Ability to interact sensitively with children and families.
Ideal candidates reside in Philadelphia, Pennsylvania, or the surrounding Tri-State area; applicants willing to relocate to the Philadelphia area are also considered.

Responsibilities

Provide direct service to a caseload of families as specified in the DHS Scope of Service.
Participate in initial joint visits with DHS for families.
Conduct weekly home visits with each family.
Communicate with families, schools, medical offices, behavioral health services, and other agencies to develop resources, support continuity of care, and gather data.
Apply knowledge and understanding of the social welfare process.
Complete documentation accurately and on time in the electronic health records (PFDS and Evolv).
Coordinate case openings, closings, dismissals, and discharge planning.
Complete initial assessments and summaries.