Case Manager - Clarendon
About The Position
PSI’s Permanent Supportive Housing Department provides comprehensive, intensive case management to homeless and chronically homeless individuals living in housing. The department uses the Housing First Model to promote long-term housing stability and end homelessness in Boston. The Case Manager is part of an intensive case management team serving tenants who may be experiencing untreated mental illness, active drug or alcohol addiction, and other significant health challenges. The role applies Harm Reduction and trauma-informed approaches, including Stages of Change Theory and Motivational Interviewing. The Case Manager manages a specific tenant caseload and collaborates with housing staff on program-wide efforts to stabilize and support the individual growth of PSI-supported tenants. Additional duties include helping tenants complete required program documentation; access benefits, health care, education, employment opportunities, and legal aid; develop activities of daily living skills; create individual service plans; and maintain necessary documentation.
Requirements
- High school diploma or equivalent.
- Strong written communication skills.
- Computer proficiency in Microsoft Office products.
- Strong commitment to learning and using Harm Reduction and Motivational Interviewing skills to promote improved behavioral health among tenants.
- Knowledge of effective crisis intervention techniques and ability to respond appropriately in crisis situations.
- Experience working as part of a team.
Nice To Haves
- Bilingual Spanish/English.
- Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness, and/or other complex disorders.
- Experience working with chronically homeless individuals in Housing First programs.
- Knowledge of local caregiving and advocacy resources for people experiencing substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, or criminal and civil justice system involvement.
- Knowledge of government benefits systems and Boston-area service providers.
- Experience with HMIS.
Responsibilities
- Manage a specific caseload of tenants.
- Collaborate with housing staff on program-wide efforts to stabilize tenants and promote their individual growth.
- Assist tenants with required program documentation.
- Assist tenants in obtaining benefits, health care, educational opportunities, employment opportunities, and legal aid.
- Support tenants’ development of activities of daily living skills.
- Create individual service plans with tenants.
- Maintain necessary documentation.
- Use Harm Reduction and trauma-informed approaches, including Stages of Change Theory and Motivational Interviewing techniques.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
