Temp Case Manager

LIFEMOVES•Palo Alto, CA

2d•$26 - $39•Onsite

About The Position

LifeMoves | Opportunity Services Center provides drop-in services for single adults including food, clothing, laundry/shower facilities, and case management. The Opportunity Services Center (OSC) Bilingual Case Manager reports to the Program Director and engages unsheltered clients, ensuring continuity of care with partner agencies and helping clients navigate complex systems effectively. The position plays a key role in supporting people moving toward safe, stable housing and greater self-sufficiency. They provides case management services, life skills support, and resource connections and work in partnership with clients to set goals, celebrate progress, and overcome challenges. Using a trauma-informed and strengths-based approach, this position builds trust and respect, making sure clients feel heard, valued, and supported throughout their journey. Key responsibilities include supporting clients by connecting them to services, building support networks, facilitating groups and activities, advocating for equitable access, and providing crisis intervention when needed. Beyond working directly with clients, this role may help to improve the overall program by sharing ideas, identifying service gaps, and helping strengthen community relationships. This role maintains clear documentation, contributes to program planning and reporting, and models professional, ethical behavior and works closely with their teammates to provide high-quality, coordinated care. Through their efforts, staff empower clients to grow their strengths, reach their goals, and build a better future.

Requirements

Associate's degree in a related field preferred; or High school diploma/GED with 2–5 years of equivalent experience in a related field.
Related experience may include peer advocacy, community outreach, housing services, or other roles supporting individuals experiencing homelessness.
Proficient with phone and messaging systems, email, Microsoft Office, Google Workspace, and databases for documentation, case management, reporting, and tracking outcomes.
Demonstrates professionalism, empathy, and respect while providing trauma-informed, client-centered services.
Remains calm under pressure and effectively applies de-escalation techniques.
Maintains accurate documentation, prioritizes tasks effectively, and manages multiple responsibilities.
Assists clients in accessing benefits, navigating systems, and connecting with appropriate resources.
Identifies and coordinates housing, employment, healthcare, and community-based services.
Researches, tracks, and resolves client needs using strong analytical and critical thinking skills.
Develops collaborative relationships with community organizations and service providers to support client success.
Demonstrates knowledge of outreach best practices, including engaging individuals experiencing homelessness in a safe, respectful, and welcoming manner.
Fluent in spoken and written Spanish and English.
Understands job duties and performs tasks with accuracy.
Demonstrates a selfless commitment to others on the team, including activity-based dependability, self-improvement activities. Actively seeks opportunities to contribute at higher levels in service to LifeMoves and others on the team.
Sets performance goals, establishes the approach, creates a learning environment.
Manages workload effectively and meets deadlines.
Actively seeks opportunities to partner with colleagues across teams and functions. Shares knowledge, communicates openly, and anticipates needs to support collective goals. Builds trust by contributing ideas, offering assistance, and ensuring alignment to achieve results together.
Satisfactory results of a background check
Submitting proof of clear TB test results. Results dated within 60 days prior to hire date are acceptable
A valid [State] driver’s license and reliable transportation are required.
Must be able to travel throughout Santa Clara and San Mateo Counties as part of regular duties.
Mileage reimbursement is provided in accordance with agency policy.
Occasional evening or weekend travel may be required to attend community events or support client services.
Must maintain vehicle insurance as required by law and agency policy.

Nice To Haves

Bilingual/bi-cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply.

Responsibilities

Develop and maintain individualized case plans focused on housing, employment, benefits, and overall well-being, based on each client’s strengths and goals.
Support clients with housing searches, employment readiness, benefits enrollment (e.g., General Assistance, CalFresh, CAPI), and skill-building activities such as budgeting and daily living.
Connect clients to healthcare providers and community resources, and assist with coordination, scheduling, and transportation as needed.
Maintain accurate and timely client documentation and outcome tracking in HMIS and the agency’s client management system.
Advocate for client needs and rights when working with partners, landlords, employers, or service agencies; provide mediation and conflict resolution support as needed.
Provide calm, trauma-informed crisis response and ensure all client services align with ethical standards and agency values.
Build and maintain partnerships with community organizations, public agencies, and system partners (e.g., VA, APS, CPS, Probation) to support clients and improve access to resources.
Serve as a liaison between LifeMoves and community stakeholders by sharing information, coordinating services, and promoting trauma-informed care practices.
Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen skills.
Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying what you learn to your daily work.
Attend continuing education opportunities to grow expertise and uphold agency standards.
Be available to work occasional evenings and weekends as needed or as schedule describes.
Perform other duties as assigned to meet program and organizational needs.
Conduct outreach to individuals experiencing unsheltered homelessness in encampments or public spaces, connecting those interested with Core agencies or other essential services.
Respond to dispatch requests or partner referrals, providing connection to shelter, housing, and essential services.
Distribute basic needs supplies (e.g., food, hygiene kits) and build rapport to support engagement and trust.
Support daily site operations, including inspections, maintenance coordination, donation management, and general facility upkeep.
Assist with maintaining clean, safe, and organized living environments.
Facilitate group sessions or workshops that promote skill development and confidence.