Case Manager

Loyola University•Loyola University Maryland Main Campus, MD

13d•$53,040 - $66,300•Hybrid

About The Position

The Case Manager will assist AVP/Dean of Students representatives in providing support to students facing educational and personal challenges, psychological distress, and crises that may impede their academic progress and community interactions. This role involves providing support and outreach to faculty and staff when students at risk are identified and require assistance. The Case Manager will also help students with social services needs, including referrals to community resources, facilitating access to medical care (coordinating hospitalizations and discharge planning), and following up to ensure clients are appropriately assessed, successfully referred, and compliant with treatment recommendations.

Requirements

Master's degree
1 - 3 years of work experience
Knowledge of advising and counseling techniques within higher education.
Broad knowledge of physical and mental health care and services, crisis management/prevention, suicidal assessment, educational outreach to students, staff, faculty and parents/guardians.
Experience interfacing with hospitals, insurance companies, families and concerned others to accompany students and facilitate inpatient hospital admissions and referrals for aftercare when discharged from hospital.
Demonstrated exceptional interpersonal skills.
Excellent written and oral communication skills.
Efficient work habits.
Strong organizational skills.
Superior attention to detail.
An understanding of the student developmental process and ability to promote student success.
Ability to judge appropriateness of off-campus mental health providers as potential referral resources for university students with varied diagnosable mental health disorders.
Ability to form relationships with students and families referred for support in preparing and connecting students with off-campus providers.
Demonstrated effectiveness in addressing the unique needs and concerns of students from a variety of diverse backgrounds.
An ability to build collaborative efforts between student life, academic affairs and other divisions of the university.
Demonstrated ability of working effectively with college-age students.
Competency in setting appropriate boundaries with students while providing suitable resources.
Administer policies and procedures related to the application of community values and behavioral expectations and other student handbook guidelines.
Experience and proficiency with educational management applications such as Ellucian/Colleague; Microsoft Office and Maxient.
Must be able to support the University's goals for institutional diversity, as well as the goals and values of a Catholic, Jesuit education.
Must be eligible to work in the United States and complete employment eligibility verification by the first day of employment.
Successful candidates will be subject to a pre-employment background check.

Nice To Haves

No Required Certifications

Responsibilities

Serving as the primary resource for managing student issues related to students in distress, at-risk, and students in crisis.
Collecting, organizing, and evaluating facts associated with student incidents, coordinating intervention plans, and communicating with the impacted student(s).
Facilitating information flow with the CARE Team, identified students, parents/guardians, Counseling Center, Student Health Services, Disability Support Services, Thrive Center for Student Success, Academic Advising, Class Deans, faculty, and off-campus hospitals and mental health care providers.
Assisting students with social services needs including, but not limited to, referral to community resources and facilitating access to medical care (including coordination of hospitalizations and discharge planning) and follow up to ensure that students are appropriately assessed, successfully referred, and compliant with treatment recommendations.
Establishing and maintaining regular contact with a network of administrative resources and related off-campus referrals to accurately identify, address, and follow up with students who present with high-level behavioral and/or mental health-related risk (including suicidal ideation, self-harm, depression, anxiety, eating disorders).
Developing and coordinating programs to improve the health and well-being for Loyola students.
Implementing programs that show effective promotion of wellness and provide measurable results.
Promoting wellness programming through social media communications, incentive campaigns, and other activities to generate student participation.
Initiating and developing on-going liaison relationships with community health providers, services, hospitals, and other resources.
Developing and maintaining a database of referral resources and community services in surrounding communities (including current insurance panel of providers as well as providers who will work with students at minimal cost).
Keeping abreast of federal and state policy changes that will affect the scope or practice of case management.
Participating in research, departmental and campus committees, programs, and projects as assigned.
Maintaining detailed case notes in Maxient data system.
Collecting and analyzing data regarding student support efforts and campus conduct issues.
Assisting the director in preparing case notes for weekly CARE Team meetings.
Supporting the overall operation of the Dean of Students and Student Support and Wellness Promotion office.
Providing outreach to campus departments.
Actively participating in departmental/divisional efforts and projects.
Serving on University, Division, and Department Committees as needed.
Helping prepare reports for Vice President and Cabinet.
Performing all other duties and responsibilities as assigned or directed by the supervisor, which may include attendance of and participation in required training for the role.