Case Manager - A
About The Position
The Case Manager completes and submits assessments and service plans to compile comprehensive case files in Southwest Key Programs’ designated web-based program. The role maintains a flexible, organized, and efficient work schedule and may require evening and weekend work, as necessary, as well as rotating on-call coverage to facilitate program services. The Case Manager conducts client and family intake, completes required paperwork and assessments, maintains physical and web-based client files, and builds therapeutic relationships with clients and families. The position provides crisis intervention, home visits, advocacy, service referrals, and follow-up on evaluations and assessments. It also maintains connections with schools and community partners, communicates with program staff, participates in required training, and transports clients to program activities and meetings as needed. Work involves daily contact at various client locations, a busy environment with unscheduled interruptions, variable noise levels, possible extended periods in an automobile, and exposure to prevalent weather conditions. Work shifts may change.
Requirements
- Bachelor’s degree in Behavioral Sciences, Human Services, Social Service, or a related field, with two years of experience working with at-risk youth and their families; qualifying experience may include part-time, volunteer, or internship experience.
- Computer literacy and working knowledge of Microsoft Windows, Microsoft Word, Excel, and various online database systems.
- Ability to work a flexible schedule to facilitate program services.
- Ability to work independently and effectively as a team member.
- Successful completion of a pre-employment, post-offer background check.
- Valid state driver’s license and vehicle registration, and maintenance of state-mandated car insurance.
- At least 21 years of age at the time of hire.
- Good verbal and writing skills.
- Ability to obtain First Aid Certification (CPR).
- Ability to drive, sit, stand, and walk for extended periods to verify clients’ whereabouts.
- Ability to use various office equipment daily.
- Ability to bend, stoop, climb stairs, and lift up to 15 pounds.
Responsibilities
- Conduct initial intake with clients and their families or guardians.
- Complete intake paperwork, assessments, and service plans on time and in accordance with Southwest Key Programs policy.
- Complete and enter documentation into the Southwest Key Programs database within 48 hours of service completion.
- Maintain physical and web-based client files.
- Establish and maintain therapeutic relationships with clients and families.
- Provide crisis intervention for clients and families as needed.
- Conduct home visits according to the program service schedule.
- Ensure clients are offered all program components and services.
- Provide advocacy in accordance with Southwest Key Programs and contract guidelines.
- Connect families with natural and professional support services as needed.
- Follow up on evaluations and assessments of children’s progress in accepted interventions.
- Maintain connections with schools and other community partners as needed.
- Attend and participate in required professional trainings and workshops.
- Maintain open and consistent communication with the Program Director or designee, clinician, and other team members.
- Transport clients to program activities, school hearings, or other treatment meetings as needed.
- Adapt productively to change and handle other essential tasks as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
