Case Manager - Assertive Community Treatment

Family & Children's Services•Tulsa, OK

1d•$55,000

About The Position

The Case Manager works on an Assertive Community Treatment (ACT) team providing intensive, community-based services to people with severe mental illness and complex behavioral and physical health needs. The role supports clients in their natural environments, helping reduce unnecessary hospitalizations and incarcerations and maintain independence. Work is conducted through a multidisciplinary, team-based approach and under the Certified Community Behavioral Health Clinic (CCBHC) model of coordinated, whole-person care. The position provides medication delivery and support, wellness education, referrals to community resources, psychosocial rehabilitation, assessment support, crisis response, care coordination, and client advocacy. It involves community-based work, including potential visits to challenging living environments and transportation of clients when appropriate. Staff must be available for nontraditional hours, which may include evenings, weekends, holidays, and overnight on-call shifts, depending on the team. The position requires a bachelor's degree in Social Work, Psychology, or a related social services major that qualifies for Oklahoma Case Management II certification. Candidates must hold CM-II certification or obtain it within 60 days of employment. A valid driver's license and satisfactory driving record are required, as is use of a personal vehicle for travel outside the primary office. This is a safety-sensitive position subject to drug and alcohol testing, including random testing.

Requirements

Bachelor's degree in Social Work, Psychology, or a related social services major that qualifies for Case Management II certification with the Oklahoma Department of Mental Health.
Hold Case Management II certification or obtain it within 60 days of employment.
Valid driver's license and satisfactory driving record.
Reliable transportation and willingness to use a personal automobile for work-related travel outside the primary office.
Strong commitment to the rights and abilities of people with severe and persistent mental illness.
Ability to establish supportive, trusting relationships and respect client preferences in treatment.
Availability for nontraditional hours, potentially including evenings, weekends, holidays, and overnight on-call shifts, depending on the team.
Use of an agency-issued cell phone and responsiveness to work communications when scheduled.

Nice To Haves

Previous experience in community mental health, inpatient psychiatric facilities, criminal justice, home health, or similar settings.
Strong candidates with a passion for helping individuals with severe mental illness will also be considered.

Responsibilities

Maintain knowledge of ACT principles and ensure clinical practices reflect model fidelity.
Attend daily organizational meetings and weekly multidisciplinary treatment team meetings, using a team approach with ACT clients.
Deliver medications routinely and provide medication support to clients in the community.
Promote healthy lifestyles through general wellness education and information about chronic medical conditions.
Refer and link clients to community resources for basic needs such as food, shelter, and clothing.
Provide psychosocial rehabilitation to support functioning in the community, including activities of daily living, recreation, education, employment, and family functioning.
Assist the interdisciplinary team with initial comprehensive ACT assessments and ongoing clinical assessments.
Assess high-risk clients and follow agency protocols to ensure client safety when appropriate.
Respond to community crises using agency crisis-diversion protocols, which may include completing Third-Party Affidavits and coordinating with law enforcement.
Use an agency-issued cell phone and respond to work-related calls and approved electronic communications when scheduled, including during overnight on-call shifts when applicable.
Conduct community-based work using reliable transportation and a personal vehicle, including transporting clients when appropriate.
Work flexibly and comfortably with clients experiencing difficult circumstances, including homelessness or substandard living conditions.
Coordinate with community partners, such as housing providers, inpatient hospital staff, shelter staff, and law enforcement, to support continuity of care and advocate for client needs.
Establish supportive, trusting relationships and respect client treatment preferences and rights.