Case Manager - Full Time Non Exempt

Pennsylvania Organization for Women in Early Recovery•Swissvale, PA

8d•Onsite

About The Position

POWER, a mission-driven nonprofit helping women reclaim their lives from addiction, provides trauma-informed treatment and recovery support for women with substance use and co-occurring disorders. The Mental Health and Substance Use Disorder Case Manager supports clients through coordinated care, discharge planning, and outcomes-focused case management, helping them achieve stability, improve health outcomes, reduce avoidable hospitalizations, and maintain long-term recovery. The position connects clients with services and supports across the continuum of care. The role is primarily onsite, with local fieldwork and community-based visits sometimes required. It involves regular collaboration with interdisciplinary and cross-functional teams, and occasional evening hours may be needed depending on client and program needs. The Case Manager works in a fast-paced environment, manages multiple priorities, uses computers and electronic health records for extended periods, and responds to crisis situations in accordance with training and organizational policies.

Requirements

Associate or bachelor's degree in Social Work, Psychology, Counseling, Human Services, or a related field preferred, or applicable experience in lieu of a degree.
At least 2 years of experience in case management, preferably in behavioral health or a substance use treatment environment.
Strong knowledge of mental health disorders, substance use disorders, and co-occurring conditions.
Experience with care planning, discharge planning, and transitions of care.
Ability to interpret clinical information and apply it to individualized care planning.
Strong organizational, communication, and problem-solving skills.
Required Act 73, 33, and 34 clearances.
Ability to manage complex and high-risk client situations.
Ability to travel within the community for work-related activities.
Ability to manage multiple priorities in a fast-paced environment and use computers, electronic health records, and case management systems for extended periods.
Ability to respond appropriately to crisis situations in accordance with training and organizational policies.

Nice To Haves

Experience in managed care, health plans, integrated care, or behavioral health settings.
Knowledge of ASAM Criteria, DSM-5, and evidence-based substance use treatment models, including MAT/MOUD.
Case Management Certification (CCM) or similar credential.
Familiarity with community resources, recovery support systems, and social service networks.
Experience with quality improvement initiatives and outcomes measurement.

Responsibilities

Conduct comprehensive psychosocial and needs assessments for individuals with mental health and/or substance use disorders.
Develop, implement, and monitor individualized case management plans focused on clinical outcomes and recovery goals.
Coordinate care across inpatient, outpatient, MOUD/MAUD programs, and community-based providers.
Collaborate with interdisciplinary teams to align treatment plans and care interventions.
Monitor client progress and adjust care plans as needs and circumstances change.
Track and evaluate clinical, recovery, and functional outcomes; use data and evidence-based practices to guide interventions and decisions.
Identify gaps in treatment and implement corrective actions to improve outcomes.
Support quality improvement initiatives and promote recovery-oriented, person-centered care.
Lead discharge planning for clients transitioning from inpatient or higher levels of care.
Coordinate access to step-down services, outpatient appointments, peer support, and community resources.
Arrange post-discharge appointments and support services, conduct follow-up outreach, and facilitate continuity of care across treatment settings.
Engage clients using motivational interviewing and recovery-oriented practices.
Educate clients and families about treatment options, recovery supports, and return-to-use prevention strategies.
Identify barriers to care, including transportation, housing, financial, and access-related challenges, and connect clients with community and social service supports.
Collaborate with utilization management teams on level-of-care determinations, case reviews, medical necessity reviews, continuity-of-care planning, authorizations, and service transitions as applicable.
Maintain accurate, timely, and compliant case documentation; complete required assessments and reports within established timeframes.
Follow organizational, regulatory, payer, HIPAA, and applicable substance use disorder confidentiality requirements.
Travel within the community for meetings, partner-provider visits, and client care coordination as needed.
Respond appropriately to crisis situations in accordance with training and organizational policies.