Assistant Manager (Non Exempt)

PDS Health•Cross Roads, TX

2d•$24 - $33

About The Position

The Assistant Operations Manager assists the Operations Manager in achieving financial performance and revenue growth for assigned location(s). The role supports the execution of the PDS Operational Model, also known as the Perfect Patient Experience, to help gain Patients for Life. In the Operations Manager’s absence, the Assistant Manager provides leadership and guidance to support individual and team success. This role supervises front office team members and supports PDS’s mission and culture. The Assistant Manager helps develop team members’ patient communication skills, supports clinicians’ education and referrals related to the Mouth-Body Connection, and contributes to effective practice operations. The position also helps ensure compliance with company policies and applicable regulations, and maintains professional conduct and appearance. The listed hourly salary range is $23.75–$33.00.

Requirements

High school diploma or GED.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask effectively without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain the confidentiality of team member records, patient records, compensation information, and other sensitive information.
Organized and detail-oriented, with the ability to work in a fast-paced environment.
Demonstrated results orientation, including setting realistic goals, meeting commitments, and prioritizing work.
Team-building abilities, including open communication, motivation, training, talent assessment, and promoting learning.
Patient advocacy skills, including flexibility, empathy, passion, and ethical conduct.
Process-focused operational skills, including data-driven decision-making, organization, computer proficiency, and knowledge of operational processes.
Financial acumen, including understanding profit drivers, using metrics, and understanding local market drivers and competition.
Influencing and coaching skills, including active listening, building trust, adapting coaching style, and recognizing improvement.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and operational best practices based on the We Believe Behavioral Framework.
Act as manager of the supported practice in the Operations Manager’s absence.
Plan and prepare work schedules and assign team members to specific duties.
Help team members develop patient communication skills and facilitate learning.
Create team focus on executing the Owner Dentists Clinical Culture to support the Perfect Patient Experience.
Assist in driving year-over-year revenue and profit growth.
Ensure adherence to cash management and accounting protocols.
Provide feedback on tactics that affect financial and patient outcomes so the organization can benefit.
Ensure the office follows PDS standards for facility cleanliness and maintenance.
Lead and participate in daily huddles and other required meetings.
Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the brand.
Execute PDS processes, systems, and tools, and contribute to their improvement as a subject matter expert.
Help ensure the Perfect Patient Experience and HC Handoff are executed to gain Patients for Life.
Support clinicians’ education and referrals regarding the Mouth-Body Connection.
Maintain a professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
Perform other duties and responsibilities as assigned.