Assistant Manager (Non Exempt)

Stores•North Palm Beach, FL

About The Position

The Assistant Manager supports the business unit in achieving sales goals with limited supervision. The role helps customers fulfill their boating needs by ensuring they find the right products, while training Crew Members, delivering excellent customer service, and helping meet annual sales targets. The Assistant Manager coaches and mentors the team, leads by example, plans and prioritizes work to drive results, and may oversee Rig Shop operations when applicable. The role also acts as Manager on Duty during assigned shifts and performs additional duties as needed. The position requires a flexible schedule, including evenings, nights, weekends, and holidays. It involves continuous standing and walking, frequent climbing, bending, stooping, and twisting, continuous headset use, occasional equipment operation such as forklifts, and frequent lifting of up to 50 pounds to shoulder height without assistance. Candidates must be at least 18 years old. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer.

Requirements

Excellent verbal and written communication skills.
Strong interpersonal, sales, and customer service abilities.
Effective time-management skills and a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize and delegate tasks effectively.
Strong supervisory and leadership skills.
Excellent organizational skills and attention to detail.
Proficiency in Microsoft Office Suite or similar software.
Flexible schedule, including nights, weekends, and holidays.
At least 18 years old.
Two years of supervisory experience or equivalent training and experience.

Nice To Haves

Industry and product knowledge preferred.
High school diploma or equivalent preferred.

Responsibilities

Develop and maintain a sales plan to achieve annual goals.
Assist Crew Members in executing sales plans.
Train Crew Members on product knowledge, sales techniques, and transaction handling.
Reinforce selling skills among Crew Members and provide product knowledge and suggestive selling to customers.
Organize and execute in-store events.
Ensure promotional displays and signing meet standards.
Develop strategies to increase customer count and loyalty, and deliver a customer experience that meets customer needs.
Drive sales and performance metrics.
Maintain operational policies and ensure timely payroll processing.
Ensure asset protection standards are met and maintain a safe store environment.
Uphold legal requirements and represent the brand appropriately.
Stay current with training programs.
Ensure all Omni orders are completed by the end of the day.
Oversee Rig Shop operations when applicable.
Act as Manager on Duty during assigned shifts and perform additional duties as needed.