Assistant Manager (Non Exempt)

PDS Health•Gaithersburg, MD

About The Position

The Assistant Manager assists the Operations Manager in achieving financial performance and revenue growth for assigned locations. The role supports the Operations Manager by applying knowledge of dental services in the local market and helping ensure the PDS Operational Model, also known as the Perfect Patient Experience (PPE), is executed to gain Patients for Life (PFL). In the Operations Manager’s absence, the Assistant Manager provides leadership and guidance to support individual and team success. The position supervises front office team members and supports PDS’s mission and culture.

Requirements

High school diploma or GED.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Ability to multitask effectively without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Ability to handle and maintain strict confidentiality of team member records, patient records, compensation information, and other sensitive information.
Organized and detail-oriented, with the ability to work in a fast-paced environment.
Results-oriented, energetic self-starter who sets realistic goals, meets commitments, persists, and prioritizes daily work to achieve results.
Effective team-building skills, including integrity, open communication, willingness to confront issues, motivation, education and training, talent assessment, and consistency.
Patient advocacy skills, including flexibility, adaptability, empathy, passion, and ethical conduct.
Process-focused operational skills, including data-driven decision-making, attention to detail, organization, knowledge of operational processes, and computer proficiency.
Financial acumen, including understanding profit drivers, using metrics, building financial understanding among team members and clinicians, and understanding local market drivers and competition.
Influencing and coaching skills, including active listening, building trust, creating a shared need for change, adapting coaching style, and recognizing and celebrating improvement.

Nice To Haves

Prior coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

Model company culture, values, standards, and operational best practices based on the We Believe Behavioral Framework.
Act as manager of the supported practice in the Operations Manager’s absence.
Plan and prepare work schedules and assign team members to specific duties.
Help team members develop successful patient communication skills and facilitate learning.
Create team focus on executing the Owner Dentists Clinical Culture to support the Perfect Patient Experience.
Assist in driving year-over-year revenue and profit growth.
Ensure adherence to cash management and accounting protocols.
Provide feedback about tactics that affect financial and patient outcomes so the organization can benefit.
Ensure the office follows PDS standards for facility cleanliness and maintenance.
Lead and participate in daily huddles and other required meetings.
Demonstrate stewardship of the PDS brand and make decisions consistent with its brand framework.
Serve as a subject matter expert in executing PDS processes, systems, and tools, and contribute to their improvement.
Help ensure the Perfect Patient Experience and HC Handoff are executed to gain Patients for Life.
Support clinicians’ education and referrals regarding the Mouth-Body Connection.
Maintain a professional appearance and demeanor in accordance with company policies, and address others professionally and respectfully.
Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
Perform other duties and responsibilities as assigned.