Case Manager - Hiring Event 11/10

Encompass Health • Cookeville, TN

9h

About The Position

Encompass Health is hiring a Case Manager to coordinate patient care and resources from admission through post-discharge in an inpatient rehabilitation setting. The Case Manager is a vital link between clinical care and patient outcomes, guiding interdisciplinary plan-of-care decisions and helping ensure each patient's rehabilitation needs, preferences, and discharge plans are addressed.

The role includes coordinating with the interdisciplinary team, monitoring the patient experience, facilitating weekly team conferences, completing case management documentation, supporting utilization review, and arranging timely referrals and resources. The Case Manager also educates patients and families, establishes communication plans, facilitates family conferences as needed, and helps prevent discharge delays. The position participates in the case management on-call schedule as needed.

A hiring event is scheduled for Tuesday, November 10, from 7 a.m. to 7 p.m. at Holiday Inn Cookeville, 1091 S Willow Ave., Cookeville, TN 38501. Applicants may apply to reserve an interview opportunity; qualified candidates will be contacted to schedule an interview during the event. Walk-ins are welcome.

Requirements

• Must be qualified to independently complete an assessment within the scope of practice of the applicable discipline, such as RN, SW, OT, PT, ST, or Rehabilitation Counseling.
• If licensure is required for the discipline in the state, must hold an active license.
• Must meet eligibility requirements for CCM® or ACM™ certification upon entry into the position or within two years of entry.
• Must hold CCM® or ACM™ certification or obtain it within two years of placement in the Case Manager II position.
• For nursing candidates, must have at least an Associate Degree in Nursing and RN licensure. A diploma is accepted only in states where it meets the minimum requirement for licensure or certification.

Nice To Haves

• BSN preferred for nursing candidates.
• For other eligible licensed or certified health care professionals, a graduate degree is preferred.
• Two years of rehabilitation experience preferred.

Responsibilities

• Work with the interdisciplinary team to guide treatment plans based on patient needs and preferences.
• Coordinate with the interdisciplinary team to establish tentative discharge and contingency plans.
• Participate in planning and executing the patient discharge experience.
• Monitor patient experience, including quality, timeliness, service appropriateness, payor requirements, and expectations.
• Facilitate weekly team conferences and coordinate treatment plan modifications.
• Complete case management addendums and required documentation.
• Maintain knowledge of regulations and standards, company policies and procedures, and department operations.
• Review and analyze case management reports, including Key Care Indicators, and plan appropriate actions.
• Understand commercial contract levels, exclusions, payor requirements, and recertification needs.
• Attend Acute Care Transfer meetings to identify trends and collaborate on reducing transfers.
• Meet with patients and families within 24 hours of admission, in accordance with the Patient Arrival and Initial Visit Standard.
• Assess goals and complete the case management addendum within 48 hours of admission.
• Educate patients and families about rehabilitation and the Case Manager role, and establish a communication plan.
• Schedule and facilitate family conferences as needed.
• Help patients procure and plan resources in a timely manner to avoid discharge delays or issues.
• Monitor compliance with regulations for orthotics and prosthetics ordering and payment.
• Make appropriate and timely referrals, with documentation, to post-discharge providers and physicians.
• Ensure discharge and payor-related information in the patient record is accurate.
• Participate in utilization review, including data collection, trend review, and resolution actions.
• Participate in the case management on-call schedule as needed.

Benefits

• Affordable medical, dental, and vision plans for full-time and part-time employees and their families.
• Paid time off that accrues over time.
• Tuition reimbursement and continuing education opportunities.
• Company-matching 401(k).
• Employee stock purchase plan.
• Flexible spending and health savings accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree