Case Manager - Estate

Central City Concern • Portland, OR

20d • $24 - $32 • Onsite

About The Position

The Case Manager supports the stability of individuals living in the program’s properties by connecting clients with resources for substance use treatment, mental health treatment, and other identified needs. The role supports clients in improving and maintaining recovery, retaining housing, and achieving self-sufficiency, while maintaining professional boundaries and appropriate conduct.

The Case Manager works with the Supportive Housing and Health Services team to foster a safe, healthy recovery environment. The role includes conducting intakes and discharges, maintaining client records, meeting regularly with clients, making referrals, coordinating community resources, and supporting residents with building and community concerns. The position also includes administrative work such as entering data in the Homeless Management Information System, monitoring the office and telephone, preparing reports, and participating in quality and compliance activities.

This is a union-represented position through AFSCME, located at Estate in Portland, Oregon. The stated schedule is Sunday through Thursday, 8:00 a.m. to 5:00 p.m., with Friday and Saturday off. Compensation is listed as $24.00–$31.84 per hour; the maximum offer for external candidates is $27.84 per hour, with final compensation based on relevant experience, education, credentials or licensure, and internal equity.

Requirements

• High school diploma or GED and six months of experience working with the homeless population, in a behavioral health environment, in human services or a related environment; alternatively, six months of experience in a high-volume customer service role.
• Must pass a pre-employment drug screen and background check.
• Must carry an agency-provided cell phone for work use.
• Must adhere to the agency’s non-discrimination policies.
• Ability to walk, bend, stoop, kneel, squat, twist, reach, pull, lift heavy objects, and climb stairs, with reasonable or no accommodation.
• Ability to comply with Central City Concern’s drug-free workplace policy.
• Ability to interact respectfully with coworkers and clients from diverse ethnic, religious, political, cultural, lifestyle, and sexual orientation backgrounds.
• Ability to consider impacts and outcomes for underserved communities during decision-making.
• Ability to consider the effects of systems of oppression, structural racism, and individual bias on client outcomes.
• Knowledge of chemical dependency as a disease, treatment, and intervention methods.
• Ability to understand and apply mental health assessment, treatment, and service terminology.
• Ability to work as a team member, establish priorities, and work without supervision.
• Non-judgmental attitude and willingness to learn new skills.
• Knowledge of community and social agencies and self-help groups.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Clear and concise verbal and written communication skills.
• Ability to manage time, meet deadlines, follow verbal and written instructions, and learn and apply training.
• Ability to work courteously with the public, tenants, and coworkers.
• Ability to maintain accurate records and paperwork and access and enter data into a web-based system.
• Knowledge of de-escalation methods or ability to be trained in them.
• Ability to communicate effectively with clients, coworkers, corrections personnel, police, merchants, the public, and supervisors.
• Ability to provide leadership and advocacy as appropriate.
• Ability to maintain professional boundaries and establish cooperative working relationships.

Nice To Haves

• Valid driver’s license. If required to drive, must pass a DMV background check, be designated an acceptable driver under the Fleet Safety Policy, complete initial driver training within 60 days of approval, and complete ongoing recertification training.
• Understanding of recovery terminology and ability to apply recovery concepts.
• Spanish-speaking bilingual ability.

Responsibilities

• Work closely with the Supportive Housing and Health Services team to ensure a safe and healthy recovery environment.
• Support diversity among residents and connect them with culturally responsive and culturally specific services as requested.
• Process resident and client intakes and discharges and complete associated forms.
• Maintain client files, progress notes, and other records.
• Meet bi-weekly with clients and coordinate with referral sources as needed.
• Refer clients to the Employment Access Center, other Central City Concern services, and outside agencies as appropriate.
• Identify community and individual issues that may affect a resident’s status and work toward appropriate resolution.
• Connect residents with self-sufficiency and community-based resources.
• Network with community providers and attend appropriate professional meetings.
• Assist with required reports for relevant departments, completing them promptly and accurately.
• Enter data into the Homeless Management Information System.
• Monitor the office and answer the telephone as necessary.
• Participate in compliance, quality assurance, and quality improvement activities as directed.
• Follow applicable privacy and security requirements and promptly report breaches of protected health or personal identification information.
• Identify resident issues, share information, and explain building rules and policies.
• Follow up regularly with residents to ensure their needs are being met.
• Interview applicants before move-in, complete a basic needs assessment, and confirm they meet building criteria.
• Refer residents to employment opportunities, benefits and entitlements, and medical and mental health resources as needed or desired.
• Respond to and investigate resident reports concerning building, community, CCC processes and procedures, and CCC employee issues related to the building.
• Create and implement internal community programs with the services team.
• Perform other duties as assigned.

Benefits

• Paid time off with up to four weeks of accrual in the first year, increasing with longevity.
• 403(b) retirement savings plan with employer match of 4.25% in the first year, 6% in the second year, and 8% in the third year.
• Up to 11 recognized holidays and two personal holidays, depending on work schedule.
• Medical, vision, and dental insurance coverage.
• Employer-paid life insurance and short- and long-term disability insurance.
• Sabbatical program offering extended time off at years 7, 14, and 21.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED