Case Manager

VQ•Newark, DE

6d•$20 - $20

About The Position

The Case Manager provides compassionate support and guidance to youth in care and serves as the primary case manager for assigned youth. The role ensures delivery of services specified in each youth’s case plan and supports the development of positive relationships between youth and staff. The Case Manager maintains ethical behavior and professionalism and works as part of a team to provide balanced planning and assessment for VisionQuest youth. The position oversees case services, assessments, documentation, reporting, and regulatory compliance. It coordinates with stakeholders, service providers, community resources, family members, and guardians to support comprehensive care. The Case Manager monitors youth Program Plans and progress, understands the strengths and needs of youth on their caseload, and provides supervision and support for activities as required. Youth information and records must be kept secure and confidential. The role requires strong interpersonal, listening, writing, and computer skills, the ability to work independently and as part of a team, and a commitment to professional development. A bachelor’s degree in behavioral sciences, human services, or social services is strongly preferred; child welfare or case management experience is encouraged, and one year of related work experience is preferred. Candidates must be at least 21, meet screening and certification requirements, and have a valid driver’s license. The schedule must be flexible to support evening, weekend, and holiday program services. Physical duties include lifting and carrying, standing and walking, bending, stooping, reaching, grasping, and providing first aid, CPR, and physical holds as trained.

Requirements

Must be at least 21 years of age.
Flexible schedule to facilitate program services, including evenings, weekends, and holidays.
Cleared tuberculosis test results.
May be required to pass a drug test.
Cleared background checks from appropriate entities, including Child Abuse and Neglect and FBI criminal background checks.
Obtain and maintain CPR/First Aid and Crisis Prevention Intervention (CPI) certification.
Valid driver’s license and eligibility to drive to facilitate program services as required.
Excellent interpersonal communication skills and ability to listen actively.
Ability to work independently and as part of a team.
Strong computer skills, including Microsoft Office, Google Workspace, and Google Drive, and ability to learn new software.
Excellent writing skills, including ability to produce comprehensive narrative reports.
Ability to lift and carry up to 10 pounds frequently, up to 20 pounds occasionally, and up to 50 pounds infrequently.
Ability to stand or walk for 50% of the day and sit for 50% of the day.
Ability to bend, stoop, reach, and grasp as necessary.
Ability to provide First Aid and CPR.
Ability to perform physical holds as instructed in Crisis Prevention Intervention training.

Nice To Haves

Bachelor’s degree in behavioral sciences, human services, or social services fields is strongly preferred.
Child welfare and/or case management experience is strongly encouraged.
A minimum of one year of related work experience is preferred.
Commitment to professional development and proactive research.

Responsibilities

Oversee comprehensive case services and ensure adherence to protocols for youth evaluations and assessments.
Maintain accurate documentation in compliance with VisionQuest, state, and federal regulations.
Review assessments and related documents for accuracy before submission.
Submit reports and deliverables on time and in accordance with state licensing requirements and VisionQuest policies and procedures.
Maintain regular contact with stakeholders involved in each youth’s care.
Coordinate with service providers and community resources to support comprehensive care.
Assist with referrals and coordination of specialty services.
Communicate professionally with stakeholders, including family members and guardians.
Monitor and review youth Program Plans and progress.
Understand the individual strengths and needs of each youth on the caseload.
Provide supervision and support for youth activities as required.
Secure and maintain the confidentiality of youth information and records.
Document case management actions and communications as required.
Maintain an in-depth understanding of VisionQuest and licensing policies and procedures.
Monitor the timeliness and content of reports, letters, and notifications.
Carry out other tasks and responsibilities assigned by supervisors.