Case Manager - Residential Services

The Salvation Army USA Central Territory•Kansas City, KS

11d•Onsite

About The Position

This role assists clients in finding community resources and services to meet their identified needs as they move towards self-sufficiency. The Case Manager will conduct interviews, provide assessments of client needs, complete necessary paperwork, and ensure clients are oriented to program rules and policies. They will also monitor client activities to maintain a safe, substance-free environment, document client progress, and provide transportation for clients to appointments. Awareness of current trends and available resources is crucial for providing comprehensive services and referrals.

Requirements

Minimum Bachelor degree in Social Work from an accredited university or a related human service field of study; relevant experience in lieu of education requirement will be considered.
One year of case management experience.
First Aid and CPR certification; if not certified, must be able to obtain certification within 90 days of hire date.
Supportive of Salvation Army mission statement, policies and procedures.
Ability to maintain appropriate confidentiality including 42 C.F.R. Part 2 and HIPPA standards and procedures.
Good interpersonal skills.
Ability to relate positively and maintain professionalism through leadership and example, while establishing positive relationships with a diverse population.
Problem solving and conflict resolution skills.
Ability to use sound judgment and reasoning.
Ability to use Microsoft Office software programs.
May be required to transport clients to and from appointments and meetings.

Responsibilities

Conduct interviews with potential clients to determine the level of need.
Provide assessment of client’s psychological, emotional, medical, financial, spiritual and substance abuse status.
Complete all necessary paperwork and submit to program manager for weekly review.
Complete client’s orientation paperwork within 48 hours of admission to show that they have been introduced to all program rules, policies and client rights.
Attend weekly house meetings and facilitate when needed.
Monitor client activities to provide a safe environment that is substance abuse and alcohol free.
Address appropriate program problems as needs arise, informing chain of command of same.
Document all client sessions and client incidents, and submit to program manager.
Maintain individual client case files as assigned, documenting client progress by end of work day.
Provide transportation to clients going to various appointments as needed.
Provide reports and statistical information as directed.
Be aware of current trends and resources available in order to provide comprehensive services and referrals for clients.