Case Manager - Personal Injury (Remote) | Ecuador
About The Position
The Case Manager – Personal Injury (Pre-Litigation) manages an assigned caseload for a U.S. personal injury law firm, from intake through demand, settlement, or transfer to litigation. The role coordinates communication and case progress among injured clients, medical providers, insurance adjusters, demand writers, and supervising attorneys. It requires knowledge of U.S. plaintiff-side personal injury work, independent case-priority management, and sound judgment about when attorney involvement is needed. The position is remote and follows a Monday–Friday schedule from 8:30 AM to 5:00 PM Pacific Time. Compensation is USD $1,400–$1,600 per month. The posting describes the employment type as a full-time contractor.
Requirements
- 2–3+ years of relevant experience supporting U.S. plaintiff-side personal injury cases; hands-on case management experience is strongly preferred.
- Ability to manage pre-litigation matters from intake through medical treatment, demand preparation, and settlement.
- Experience communicating directly with injured clients, medical providers, and insurance adjusters.
- Strong written and verbal English communication skills, including professional and empathetic client communication.
- Strong organizational skills and ability to manage multiple active cases, deadlines, documentation requirements, and competing priorities.
- Ability to work independently, follow through consistently, and recognize when an issue requires attorney involvement.
- High school diploma or equivalent; relevant hands-on legal experience may substitute for additional formal education.
- Experience using Filevine, CASEpeer, SmartAdvocate, or a comparable legal case management platform.
Nice To Haves
- Experience supporting a California-based personal injury law firm, including familiarity with California claims, liability investigations, and settlement workflows.
- Associate's or bachelor's degree in Legal Studies, Paralegal Studies, or a related field.
- Experience preparing files for demand writers, including organizing medical records, bills, medical summaries, and supporting documentation.
- Experience managing a high-volume personal injury caseload.
Responsibilities
- Manage an assigned portfolio of personal injury cases from intake through demand, settlement, or transfer to litigation.
- Keep clients informed about case status, medical treatment, upcoming steps, and outstanding requirements.
- Coordinate medical treatment, referrals, appointments, and follow-ups.
- Request, obtain, review, and organize medical records, billing statements, and supporting case documentation.
- Communicate with insurance adjusters about claim status, liability, coverage, documentation, and settlement progress.
- Monitor treatment timelines, case milestones, deadlines, missing records, and outstanding documentation.
- Identify case issues, stalled treatment, liability concerns, and other risks, escalating them to supervising attorneys when appropriate.
- Coordinate with demand writers to ensure files are complete, organized, and ready for demand preparation.
- Support settlement coordination by tracking outstanding balances, liens, documentation, and case closure requirements.
- Maintain complete, accurate, and organized case records in the firm's case management system.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
