Case Manager, Intake

The Brenda Strafford Foundation Ltd.•Calgary, AB

2d•Onsite

About The Position

The Brenda Strafford Foundation – Heart Home Network (“HHN”) serves women and children impacted by family violence through providing a safe shelter and housing complimented by comprehensive support service for all participants. HHN offers a continuum of care designed to help families develop their potential and transition to safe and healthy lives in the community upon their departure from HHN. As a growing organization with a bold and innovative strategic direction, HHN offers a dynamic work environment for talented individuals seeking an opportunity to be part of changing futures for women and children suffered the impacts of domestic violence. If you are interested in lending your talents to our important mission, we are currently seeking a friendly, detail-oriented, and efficient individual to join our growing team.

Requirements

Degree in Community Development, Social Work, Psychology, Child and Youth Care Work, Behavioural Science, or related education and experience will be considered
1-3 years relevant experience
Non-violent crisis intervention (NVCI) certification is required
Extensive knowledge of local and regional community resources, programs, and services for individuals and families
Ability to work from an intersectional approach to reduce barriers for families who are experiencing high levels of crisis
Excellent time management and ability to work autonomously
Demonstrated skills in contingency (“walking the talk”), critical thinking, and reflexivity
Excellent interpersonal skills including demonstrated written and verbal communication
Schedule flexibility to meet participant needs
Valid driver’s license with clean drivers abstract of three (3) years

Nice To Haves

Registered with appropriate provincial organization as per degree is an asset
Knowledge of outcome measures and reporting requirements is considered an asset
Fluency in a second language is an asset

Responsibilities

Create and cultivate an inclusive and welcoming environment for all community participants and colleagues
Apply an intersectional lens to understand compounding barriers when working with potential clients
Use trauma-informed, strengths-based engagement strategies in all assessments
Work with vulnerable individuals with complex needs - Assessment of Fit, Safety & Readiness for the program
Cultivate and sustain open communication through creative and assertive engagement strategies
Upholds and celebrates human rights for members of all communities while encouraging safe and brave spaces for diversity and inclusion to thrive
Research, apply and maintain awareness of local and regional community resources, referral processes, new programming, and eligibility requirements
Identify gaps in services and common community needs and work with manager on projects on addressing or advocating for clients
Advocate for participants with other agencies and when needed partner with outside organizations to advance participant and community goals
Collaborate with referring agencies to understand participant needs.
Support shared intake work by connecting with potential participants and interviewing them to conduct an intake assessment
Use compassionate communication to support client autonomy and reduce anxiety.
Conduct holistic intake assessments using non-intrusive, trauma-informed approaches.
Evaluate participant fit for services and provide warm referrals when appropriate.
Document safety concerns and support immediate safety planning.
Work with Operations Coordinator on clear onboarding, guidance and ensure seamless warm handoffs.
Add participant and any required documents to agency participant reporting program
Assist participants with completing necessary intake paperwork (in community) and coordinate move-ins with Operations Team
Support participants in understanding intake process and provide guidance on necessary steps
Continually provide updates to relevant teams on the participant’s needs and ensure connection with appropriate team members upon move-in
Maintain knowledge and relationships with Calgary area community support organizations and social housing agencies
Provide comprehensive assessments of case management inclusive of referrals to appropriate community support, housing assistance, and systems advocacy
Attend appointments and provide transportation for participants to reduce access barriers
Familiarity with child protection and parent/child visitation processes
Navigate the Mental Health systems for referrals in assessment and provide needed resources
Establish and maintain appropriate participant and HHN documentation, record keeping, and statistics
Keep accurate and up to date participant files, incorporating consistent written case notes
Attend all relevant meetings to position and other meetings on an as needed basis
Support the work of HHN partners, participants, and stakeholders to embed feedback into programs and services
Champion Agency Partnerships
Submit accurate expense records once a month to your manager