FOC Intake and Case Manager

Wesley Community Center, Inc.•Houston, TX

5d•$46,000 - $48,000•Onsite

About The Position

The Financial Opportunity Center (FOC) Intake and Case Manager will conduct client intake, assist with enrollment in public benefit programs, assess client eligibility for emergency financial assistance and connect clients to resources and to supplement their income, and/or reduce their expenses. This position reports directly to the Director of Financial Stability Programs. This position provides direct consultation and case management to all FOC clients. Income supports may include, but are not limited to: food stamps, medical benefits, social security benefits, emergency cash assistance (housing and utilities), financial aid for school, and unemployment compensation. This position will make both internal and external resource referrals, and at times it may be necessary to identify new sources of potential income supports for clients.

Requirements

A minimum of (3) years’ work experience in similar organization coordinating program services and activities, and providing direct case management.
Ability to write and speak clearly and informatively
Strong computer skills including typing and Microsoft Office
Customer service oriented and able to effectively manage difficult or emotional client situations
Ability to work cooperatively and supports the team’s effort to succeed
Ability to interpret and communicate contractual mandates and guidelines, as well as learn, with a strong attention to detail
Strong organizational and project management skills including planning and scheduling
Understanding of effective case management strategies and client support resources
While in this position, the employee is expected to seek to understand, communicate appropriately and effectively, build a positive, professional rapport with all clients and staff using active listening and conflict resolution skills.

Nice To Haves

Bilingual, English and Spanish-speaking preferred

Responsibilities

Complete initial program assessment to determine program/service eligibility and conduct client intake interviews to determine eligibility for services.
Assist clients with Intake paperwork
Schedule clients’ first appointment with the FOC team
Provide one on one case management services.
Advocate on behalf of clients’ access to services.
Conduct public benefits screening with new clients
Assist clients in completing public benefit applications to receive noncash benefits
Monitor status and progress of client application and documents
Screen potential clients for other Wesley programs; ensure warm hand-off to Wesley or other wrap-around support services (food pantry, emergency financial assistance, childcare, transportation, etc.)
Maintain appropriate confidential client file data and producing monthly summaries of activities.
Maintain client records, collect data, conduct follow up telephone calls and appointments and facilitate, as necessary, services through outside organizations and scheduling as necessary for clients.
Track and be accountable toward grant goals; regularly update agency databases and ensure accuracy of data being collected; assist director to fulfill reporting requirements as designated by department and funders.
Occasionally engage in community awareness and recruitment activities
Participate actively in a variety of staff team meetings, and all agency staff meetings and trainings.
Represent Wesley at community functions as required.
Identify internal and external referral resources to provide supplementary services and support to clients
Design and implement presentations to promote FOC services to stakeholders and potential partners
Able to support through word and action the Wesley Community Center’s Mission statement and the mission’s core values of integrity, excellence and commitment through completion of other duties as needed and assigned
Other duties as assigned