Case Manager III

Vincentian CARES•Lakeland, FL

7h•$0 - $22

About The Position

The Case Manager III provides assessment, monitoring, planning, linkage, and advocacy to individuals enrolled in the Supportive Services for Veteran Families Program. The role serves very low-income, chronically and non-chronically homeless veterans and their families, maintaining an assigned caseload based on each individual’s needs, strengths, abilities, and preferences. The Case Manager must understand service delivery systems and resources available to veterans and their families. The position involves developing housing goals and stability plans, connecting clients with services and community resources, supporting transitions to transitional or permanent independent housing, and documenting client progress and services. It also includes eligibility determinations, processing temporary financial assistance, and using HSMIS for data collection and case records. The role requires compliance with program, government, and contract requirements, as well as agency policies, training, safety practices, and work schedules. The work requires regular interaction with clients, agencies, service providers, volunteers, and colleagues. The work environment may occasionally be noisy, may involve exposure to communicable disease or verbal abuse, and may require working outside the established schedule or at odd hours. Agency information is confidential.

Requirements

Bachelor’s degree in social work or a related field; comparable training, education, or experience may be substituted if approved by the Chief Executive Officer before hire.
Minimum of two years’ experience serving homeless or at-risk families and/or individuals in crisis.
Able to speak, write, and understand English.
Basic computer skills; proficiency with data management and information systems and basic knowledge of Excel, PowerPoint, and Outlook.
Able to comply with complex governmental regulations, policies, and procedures and demonstrate thorough documentation compliance.
Excellent interpersonal skills and ability to interact effectively with other agencies and service providers.
Able to work in a fast-paced environment and understand issues faced by low-income populations.
Valid driver’s license; a valid Florida driver’s license is required when driving an agency vehicle or personal vehicle for company business.
Reliable transportation.
Successfully pass Law Enforcement background screening.
Sensitive to and respectful of cultural diversity among clients, staff, and volunteers, and able to work with diverse racial, ethnic, and economic groups.
Flexible work schedule, including evenings, nights, weekends, and holidays.
Able to set appropriate limits, work under deadlines, and multitask.
Able to organize, prioritize, self-motivate, and deliver results.
Excellent communication and listening skills; strong oral and written communication.
Strong work ethic and adherence to high ethical standards, personally and professionally.
Mission-driven attitude, integrity, passion, and alignment with the St. Vincent de Paul CARES mission and values.
Open and willing to receive feedback and suggestions and learn new skills to improve job performance.
Basic knowledge of homelessness, severe and persistent mental illness, and substance abuse.
Basic knowledge of community resources for veterans, especially services and programs offered by the VA.
Ability to form community partnerships and seek out community resources.
Strong organizational, time management, data management, and computer skills.
Ability to work effectively independently and as part of a team.
Ability to multitask and problem-solve under pressure and provide customer service to difficult populations.
Able to lift up to 20 pounds and perform the physical activities and vision-related tasks described for the role.

Nice To Haves

Veterans are preferred.

Responsibilities

Provide crisis intervention to address the immediate needs of very low-income, chronically and non-chronically homeless veterans.
Assess individuals’ strengths, needs, abilities, and preferences to assist in developing housing goals.
Design and carry out a Housing Stability Plan for each household.
Monitor progress daily and maintain accurate documentation of progress toward goals and services provided.
Enforce program rules and procedures to ensure compliance with government and contract regulations.
Provide clients access to services and community resources as needed.
Facilitate moves to transitional and/or permanent independent housing when appropriate.
Conduct home visits when appropriate.
Determine eligibility.
Process Temporary Financial Assistance.
Use HSMIS for data collection and case records.
Comply with applicable training requirements and company safety, personnel, and operational policies and procedures.
Follow the work schedule to support effective agency program operations and contribute positively as a productive team member.
Participate in the Agency Performance Quality Improvement program and Accreditation/Reaccreditation process.
Perform other duties as necessary to fulfill the St. Vincent de Paul CARES mission.